Service Technician

Swan Analytical USA is seeking a Service Technician to join our dynamic team. The Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at both customer sites and from our office. As a Swan Service Technician, you will be responsible for both inside and outside service. From inside roles such as customer service (emails and phone calls), repairs on sent in instruments, and trial unit refurbishments. Also requires outside service consisting of on-site installation, maintenance, troubleshooting, and repair of both our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 50% Travel (Mon-Fri only).

Key Responsibilities :

• Installation and Commissioning :
• Install and commission SWAN analytical instruments at customer locations.
• Ensure proper calibration and configuration to meet customer specifications.
• Preventive Maintenance :
• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
• Keep detailed maintenance records and update service documentation.
• Technical Support :
• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and diagnose issues with instruments promptly and effectively.
• Repair and Upgrades :
• Perform instrument repairs, replacements, and upgrades as required.
• Coordinate with the support admin and manager to source and order replacement parts.
• Customer Training :
• Train customers on the proper use, maintenance, and calibration of SWAN instruments.
• Offer guidance on optimizing instrument performance.
• Documentation :
• Maintain accurate service records, equipment logs, and reports.
• Ensure timely submission of service reports and required documentation.
• Continuous Learning :
• Stay up to date with SWAN's product advancements and industry trends.
• Participate in training programs and workshops to enhance technical knowledge.