Communication Specialist - Patient Logistics Job at OU Health in Oklahoma City

Overview

Position Title : Communication Specialist - Patient Logistics

Department : Patient Logistics Center

Location : OU Medical Center – Oklahoma City, OK

Shift : Full-Time – Days

General Description : Under general direction, responsible for assisting with hospital throughput by regulating bed availability throughout OU Medicine Inc.

Responsibilities

• Monitors admit status of patients from the ED to the inpatient / Observation setting and Outlook email for RA’s and daily admits.
• Initiates clear, concise, and ongoing communication regarding bed availability and patient flow.
• Communicates with ED care managers, Bed Management Coordinator, environmental services, and inpatient charge nurses regarding patient status and bed availability. Communicates with patients scheduled for next day arrivals.
• Reviews medical admit orders for accuracy and completion, and to oversee bed availability for admits, transfers, and discharges. Follows up with requestor and Bed Management Coordinator to obtain complete information as needed.
• Assigns patient beds as appropriate and maintains a list of pending admits.
• Prioritizes critical admits and in-house transfers, collaborating with Bed Management Coordinator; anticipates potential barriers to admittance, unit transfers, and discharges, and intervenes to offset adverse impact.
• Maintains a calm, professional demeanor during interactions and maintains bed stability in crisis situations.
• Maintains positive, effective, collaborative interactions with physicians, department directors, and staff to communicate patient and facility needs.
• Operates the hospital’s electronic bed board with detail and efficiency.
• Collaborates with other bed management staff to facilitate bed management goals.
• Maintains various reports and logs as needed.

General Responsibilities

Minimum Qualifications

Education

High School Diploma / GED equivalent required. Some college preferred with a medical focus.

Experience

Two (2) years of hospital or medical experience in admitting, patient registration / appointments, BedBoard or related area and achieve a score of 20 words per minute on typing test or an equivalent combination of education and experience, substituting one (1) year of relevant college coursework for each year of the required experience.

Note : No substitution is permitted for the typing test.

Licensure / Certifications / Registrations

None

Knowledge, Skills and Abilities

Knowledge of hospital policies and procedures, medical terminology, and office procedures and equipment. Ability to establish and maintain effective working relationships, follow verbal and written instructions, and type accurately. Strong conceptual, quantitative, and qualitative analytical skills. Ability to work as a team member and independently. Proficient with computers and office equipment. Excellent verbal and written communication skills with customer service focus. Familiarity with Microsoft Office, TeleTracking, and other software applications. Ability to relay information accurately and concisely. Ability to work with multiple disciplines in the healthcare setting and manage multiple tasks.

OU Medicine has a comprehensive benefits package, including PTO, 401(k), medical and dental plans. This reflects a total benefits and compensation package designed to meet your needs and goals both inside and outside the work environment.

Equal Opportunity

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package designed to meet your needs creates peace of mind for you and your family.

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