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Service Technician

Service Technician

Insight GlobalNew Castle, CO, US
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Job Description

Job Description

Must Haves :

  • 1+ years of experience in a customer-facing position, preferably in the telecommunications industry
  • Active, valid driver's license and a clean driving record
  • Ability to pass a background check
  • Excellent communication and professionalism
  • Ability to lift 75 pounds and comfortable performing aerial work on a ladder or bucket truck as needed

Plusses :

  • Prior experience in telecommunications and fiber optics

    • Day-to-Day :

    Insight Global’s client is seeking a Service Technician in New Castle, CO, for a 6-month contract. The Service Technician regularly performs service activations and installs of fiber networks, including construction elements such as conduit, fiber, split enclosures, cabinets, and utility locating.

    Job Duties

  • Performing general installation of fiber network, including connecting, disconnecting, testing, repairing, and maintaining the fiber network.
  • Directly engaging with customers at install locations to ensure timely, efficient, and optimal activation / connectivity.
  • Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
  • Ability to perform fiber drops on site from handhole to house with supervision.
  • Understand the mainline and drop-blowing process and assist teams with supervision.
  • Understand basic concepts of the data center and its components.
  • Ability to perform basic troubleshooting to identify connectivity issues from home to handhole.
  • Build a splice dome and express dome installation with supervision.
  • Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
  • Complete general repair of the network, including troubleshooting at the NID / home / handhold.
  • Basic understanding of Utility locates.
  • All other duties as assigned.

    • Knowledge, Skills, and Abilities – willing to teach!

  • Customer interaction
  • Drops / Installation
  • FTTH Installation
  • Fiber Splicing- 1 splice at the house, tying plant to outlet + drop splicing.
  • Cable Routing
  • Power tools
  • Ability to participate in on-call rotation
  • Ability to work in confined spaces.
  • Ability to do aerial work on a ladder or bucket truck up to 35’.
  • Ability to lift to 75 pounds while practicing safe lifting techniques
  • Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials.
  • Proficient with all platforms and applications (ServiceMax, Bob, Deputy, etc.)
  • Compliance with all safety-related training / practices, including but not limited to ladder safety, weather, safe driving principles, etc
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    Service Technician • New Castle, CO, US

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