Senior Customer Service Specialist

A company is looking for a Senior Customer Service Specialist - Escalations.

Key Responsibilities :

Manage complex escalations by handling customer inquiries and complaints, ensuring timely resolutions

Facilitate claim resolution through thorough investigations and balanced solutions for all stakeholders

Communicate with customers and vendors to understand concerns and maintain positive relationships

Required Qualifications :

3-5 years of customer service experience, with at least 2 years focused on complex escalations

1 year of experience in a two-sided marketplace

Strong analytical and problem-solving abilities

Ability to remain calm and professional in high-pressure environments

Customer-focused mindset with a commitment to exceptional service