Senior Commercial Optimization Partner

Senior Commercial Optimization Partner

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity, and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits, and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!

As a Senior Commercial Optimization Partner, you will play a pivotal role in evaluating and planning innovative strategies to drive significant revenue growth across Constant Contact's commercial functions. You will be instrumental in driving operational excellence through continuous iterations to our customer growth strategy and commercial execution. You'll shape and ensure the realization of strategy into the processes of sales, customer success, and support teams coordinating the effective execution of growth initiatives and enhancing customer acquisition and retention within our diverse customer segments. You will serve as the voice and advocate for our commercial teams into our customer growth segments, ensuring growth strategy is harmonious with the realities of commercial operations. This role is critical in optimally aligning Constant Contact's commercial execution to our growth strategy to exceed growth targets and deliver exceptional value to our customers.

What You'll Do :

Strategic Growth Enablement :

• Act as a key advocate for and collaborate closely with customer specific growth segments across Sales, Customer Success, and Customer Support to integrate new strategies.
• Serve as the primary liaison between the growth segments and sales, customer success, and support, ensuring that functional needs, priorities, and customer insights inform growth strategy planning and execution.
• Support the prioritization of growth initiatives within Commercialization functions to ensure alignment with overall business objectives.
• Ensure the robust execution of growth segment initiatives through Commercialization functions to drive sustained growth and improve customer retention.
• Advise growth segment teams on Commercialization processes and help shape the transition of growth segment strategy, playbooks, and deliverables into effective customer interactions.
• Lead the seamless transition and adoption of growth segment playbooks into functional on-the-job playbooks and daily operations.
• Provide hands-on assistance and guidance to Commercialization functions in the implementation of new growth segment initiatives.
• Provide feedback to adapt growth segment strategy in real time.

Process Optimization & Analysis :

Leadership & Collaboration :

Who You Are :

Pay Transparency - All Full Time Employees

$102,800 - $128,500 USD

Why You'll Love Us :

At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline : 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.