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Site Leader I, Washington DC Metro

Site Leader I, Washington DC Metro

MediumWashington, DC, United States
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Overview

Gopuff is seeking a Site Leader to join the Field Operations team. The Site Leader leads a local team of Shift Leaders and Field Operations Associates and oversees the facility’s operations, with accountability for delivering a first-class customer experience.

We are looking for a self-starting, entrepreneurial leader who thrives in a fast-paced environment and can drive drive, grit, positivity, and enthusiasm for the challenge. The role may also involve overseeing a team of independent Driver Partners to support operations.

We put our customers first.

What We Offer

  • Medical / Dental / Vision Insurance (for full-time employees)
  • 401(k) Retirement Savings Plan
  • 25% employee discount & FAM Membership
  • Vacation and Sick Time for eligible employees
  • EAP through AllOne Health (formerly Carebridge)

Qualifications

  • 6+ years of experience in a fast-paced environment with leading a blended workforce of W2 and 1099 employees
  • Retail, grocery, military, restaurant or equivalent experience
  • Bachelor’s degree, preferred
  • Strong written and verbal communication skills
  • Strong skills with conflict resolution
  • Strong skills with team development and engagement
  • Ability to lead in an ever-changing environment
  • Proven track record of being a change agent with improving processes and efficiencies
  • Ability to work with fluid schedules and be available during peak hours (5pm - 3am) with weekend / holiday support as needed
  • Ability to stand, bend, reach and walk during shifts
  • Ability to lift up to 49 pounds

    • Responsibilities

  • Plan, direct, and be accountable for all facility operations including deliveries, inventory, equipment, and systems
  • Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
  • Drive the site’s financial performance by achieving budgeted productivity, labor, and other expenses
  • Ensure compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
  • Implement and monitor HR compliance, asset protection, safety controls, and QA reviews to safeguard people and products
  • Develop and implement action plans to improve performance and guide the management team in executing Company programs while maintaining confidentiality of information
  • Teach and train site leadership to control expenses and labor in line with budget and sales volume
  • Create and implement plans to improve the facility’s financial performance

    • Equal Opportunity

    Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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    Leader Washington Dc • Washington, DC, United States

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