Client Experience Specialist

Job Description

Job Description

Client Experience Specialist

Unlimited Earning Potential – $42K+ Commission

5-Day Work Week | Paid Training | Full Benefits | Career Growth

Auffenberg Dealer Group in Shiloh, IL is seeking people-first professionals who know how to connect, communicate, and create an exceptional experience for every customer. Whether you’ve worked as a bank teller, bartender, retail associate, call center representative, door-to-door sales rep, or in any other customer-focused role — your ability to make people feel valued is exactly what we’re looking for.

We strongly encourage recent college graduates and those with prior military experience to apply. We value the discipline, teamwork, and communication skills these backgrounds bring.

We don’t just sell cars — we build relationships. Our customers trust us to listen, guide them through the process, and make their time with us enjoyable and productive. We also value our employees’ time, offering a structured 5-day work week, ongoing training, and a clear path for advancement. Many of our leaders started in this very role!

What You’ll Do

Build genuine relationships with customers through active listening and clear communication

Learn and present vehicle features, benefits, and options in a way that’s easy to understand

Work closely with managers, teammates, and our business development team to ensure customers have a seamless experience

Follow up with customers and maintain connections for future needs

Help us maintain Auffenberg's reputation for integrity, service, and customer care

What We’re Looking For

Motivated, professional, ready to learn and grow (recent grads and prior military encouraged to apply!)

Friendly, engaging personality with strong people skills

Previous experience in customer-facing roles (teller, bartender, retail, call center, service industry, etc.) a plus

Excellent communication skills, both verbal and written

Team-oriented with a strong work ethic and positive attitude

Comfort using technology and CRM tools to stay organized

What We Offer

Income potential of $42K+ annually with commission and bonuses

5-day work week (we respect your time!)

Paid training and ongoing professional development

We promote from within — real career growth opportunities

Full benefits : 401(k), health, dental, PTO, employee discounts

A culture that values people first — both customers and employees.

Family First Organization

We are an Equal Opportunity Employer.  All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.