Logging and Event Management Administrator

Logging and Event Management Administrator

F_IT COMMAND CENTER

Full Time

86165BR

Job Summary

The Logging and Event Monitoring Administrator plays a crucial technical role within the Incident Command team in Infrastructure Services and supports the operational health and compliance of Information Technology (IT) Services across the University. The Logging and Event Management Administrator is accountable for overseeing, logging, and monitoring systems that detect and alert on events or anomalies that could indicate system issues or failures. Additionally, the role involves platform design, configuration, and maintenance, ensuring adherence to University of California, San Francisco (UCSF) standards and logging best practices. They connect monitoring and response capabilities within our respective organizations, ensuring that potential IT disruptions are managed swiftly and efficiently to minimize impact on UCSF operations.

The Logging and Event Monitoring Administrator will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Logging and Event Monitoring Administrator will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF's vision while modeling UCSF's culture and values.

Applies professional concepts, department / unit, and campus / medical center / OP policies and procedures to resolve a variety of complex issues in one or more IT areas of specialization. Analyzes complex issues. Within defined procedures and practices, determine appropriate action.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors, including your work experience and internal equity within this position classification at UCSF. The annual salary range for this position is $108,000 - $162,000. To learn more about the benefits of working at UCSF, including total compensation, please visit : https : / / ucnet.universityofcalifornia.edu / compensation-and-benefits / index.html

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.

The Incident Command team within Infrastructure Services operates as a critical support system for the community of medical and health researchers. This team is dedicated to ensuring seamless access to essential IT resources, thereby enabling continuous and vital research work that has a profound impact on human health and well-being. Incident Command's mission is to manage any major IT incidents, such as data breaches or network failures, effectively and swiftly. These incidents could pose potential disruptions to the ongoing research. Operating around the clock, the team's primary objective is to restore standard operations promptly, minimizing any possible disruption to the researchers' work. The Incident Command team collaborates to diagnose the issue, evaluate its potential impact on research activities, strategize an appropriate solution, and oversee the resolution process. The team documents the incident for future learning, ensuring efficient incident management.

Required Qualifications

• Bachelor's degree, or four years of equivalent combination of experience / training, in one or more of the following fields : computer science, engineering, computer information systems, etc.
• Three or more years of experience working in one or more of the following fields : IT incident response, designing and implementing business continuity, disaster recovery, and emergency response plans.
• Deep understanding of Information Technology (IT) systems, network protocols, and application functionalities. Understanding of IT infrastructure, including servers, networks, databases, and applications.
• Expertise in using monitoring software, such as SolarWinds, Nagios, Splunk, Datadog, or similar tools that help in the surveillance of IT systems. Awareness of cybersecurity principles, including threat detection, malware, and intrusion detection systems.
• Ability to configure and troubleshoot hardware and software systems. Knowledge of network protocols, network configuration, and the ability to diagnose network issues.
• Ability to analyze data sets and understand the implications of various events and logs. Ability to identify trends, anomalies, and potential threats from large volumes of monitoring data.
• Proficiency in creating detailed reports that document incidents, responses, and outcomes for future review and compliance.
• Demonstrated experience using PagerDuty, OpsGenie, or comparable applications.
• Strong customer service skills and ability to triage and escalate to leadership and management for resolution. Ability to interpret, analyze, and apply pertinent service-level agreements, policies, procedures, regulations, and other requirements, and turn them into actionable outcomes.
• Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
• Ability to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
• Strong organizational skills and can balance competing priorities and support concurrent projects.
• Strong demonstrated problem-solving skills; ability to scope solutions based on knowledge of available resources and timelines. Ability to ask questions, gather information, evaluate options, and make decisions with integrity and work in a fast-paced environment.
• Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes.
• Ability to work onsite in San Francisco when required.

Preferred Qualifications

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

007309 INFO SYS ANL 3

Job Category

Clinical Systems / IT Professionals, Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Center Building (SF)

Work Style

Flexible

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday 8am-5pm with on-call rotation