Client Success Lead

Why you should join us

Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked we have :

Exponential organic growth : We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every week and is doubling physician user count every month. We will reach millions by 2025.

An AI-first business model : Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.

Top tier investors : With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.

Our number one priority is scaling to market demand . We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.

All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.

About the role

As Client Success Lead for Tandems strategic biopharma clients, you will own the post-sale success, growth, and long-term retention of our largest and most important biopharma relationships. Youll act as the face of Tandem across delivery, reporting, and day-to-day client interaction ensuring programs launch cleanly, deliver results, and expand over time. These accounts are multi-brand, multi-year relationships that sit at the center of our platform and business strategy.

This is not a pure relationship management role. Youll need to be highly operational, deeply structured, and able to drive cross-functional execution. You will interface constantly with internal teams from product and engineering to data and legal and will be responsible for making our most strategic clients wildly successful.

This is a demanding role, with a high level of autonomy and responsibility. You will be expected to act like an owner and commit yourself to Tandems success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

If you join, you will :

Serve as the primary post-contract owner for strategic biopharma accounts including onboarding, pilot execution, success metrics, and client reporting

Act as Tandems day-to-day lead across multiple client teams including commercial, field, access, and data stakeholders

Collaborate closely with our product, engineering, data, and delivery teams to coordinate execution and ensure consistent impact for clients

Drive retention and expansion within accounts by delivering tangible outcomes, sharing insights, and building trust across functions

Design scalable processes for managing multi-workstream accounts with 78 figure contract value and help build our client success function as we grow

Explore, evaluate, and execute on new opportunities for the company, including strategic partnerships and new products and services

Work closely with the rest of our team and CEO to make business decisions as we balance speed of growth and long-term profitability

Well be most excited if you have :

610 years in post-sale client strategy, delivery operations, partnerships, or strategic customer success in complex, multi-stakeholder environments

Background in life sciences consulting, data platforms, digital health, or pharma-adjacent strategy roles

Executive presence and fluency able to engage senior leaders across functions and drive alignment in ambiguous environments

Technical background and / or experience working with complex data (at minimum the role requires learning SQL and low-code tools)

Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships

Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals

High NPS with your former teammates

This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! Were excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.

Working with us

Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo.

We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles :

Commit to audacity. "Whether you think you can, or you think you can't you're right.

Do the math. Be rigorous, assume nothing.

Find the shortest path. Use hacks, favors, and backdoors. Only take a longer road on purpose.

Spit it out. Be direct, invite critique, avoid equivocation we want right answers.

Be demanding and supportive. Expect excellence from everyone and offer help to achieve it.

Do what it takes to be number 1. We work hard to make sure we win.

We provide competitive compensation with meaningful equity. Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.

We also provide rich benefits to ensure you can focus on creating impact :

Fully covered medical, vision, and dental insurance.

Memberships for One Medical, Talkspace, Teladoc, and Kindbody.

Unlimited paid time off (PTO) and 16 weeks of parental leave.

401K plan setup, FSA option, commuter benefits, and DashPass.

Lunch at the office every day and Dinner at the office after 7 pm.

Our salary ranges are based on paying competitively for our companys size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.

Tandem is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.