Lead Receptionist

Join to apply for the Lead Receptionist role at Bournewood Health Systems

1 day ago Be among the first 25 applicants

Join to apply for the Lead Receptionist role at Bournewood Health Systems

Description

The Lead Receptionist serves as the first point of contact for patients, families, visitors, and staff, providing a welcoming and professional presence at the front desk. This role is responsible for ensuring excellent customer service, effective communication, and smooth day-to-day front desk operations. The Lead Receptionist oversees the scheduling and workflow of the receptionist team, provides administrative support to the Admissions Department, and may provide coverage for the Executive Assistant when needed. The hours for this role are 7 : 00am - 3 : 30pm.

Description

The Lead Receptionist serves as the first point of contact for patients, families, visitors, and staff, providing a welcoming and professional presence at the front desk. This role is responsible for ensuring excellent customer service, effective communication, and smooth day-to-day front desk operations. The Lead Receptionist oversees the scheduling and workflow of the receptionist team, provides administrative support to the Admissions Department, and may provide coverage for the Executive Assistant when needed. The hours for this role are 7 : 00am - 3 : 30pm.

Key Responsibilities :

• Greet and assist patients, families, visitors, and staff in a professional, courteous, and compassionate manner.
• Serve as the primary contact for front desk operations, ensuring quality customer service and timely response to inquiries.
• Supervise daily activities of reception staff, including scheduling, task assignments, and providing guidance or coaching as needed.
• Maintain the receptionist schedule to ensure consistent coverage for all shifts.
• Provide administrative support to the Admissions Department, including data entry, document preparation, filing, and phone support.
• Assist in coordinating communication between Admissions, clinical staff, and other departments as directed by the Manager of Admissions.
• Take initiative in identifying and resolving front desk operational issues, escalating matters when appropriate.
• Ensure compliance with all facility policies, procedures, HIPAA regulations, and confidentiality standards.
• Monitor and control building access by verifying the identity of all individuals before unlocking entry doors, ensuring the safety and security of staff and patients.
• May provide backup coverage for the Executive Assistant as needed, including managing calls, scheduling, and handling administrative tasks for executive team.
• Perform other duties as assigned.

Qualifications

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Industries

Hospitals and Health Care

Referrals increase your chances of interviewing at Bournewood Health Systems by 2x

Sign in to set job alerts for "Lead Receptionist" roles.

Front Desk Receptionist (Medical Practice)

Boston Campus Receptionist and Operations Assistant

Front Desk Receptionist (Medical Practice)

Receptionist - Mercedes-Benz of Westwood

Workplace Experience Receptionist - Boston MA

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr