Director - RCM

Job Description

Job Description

Description :

The Director of Revenue Cycle Management Services leads back-end operations for client engagements, ensuring all outcomes are achieved in alignment with the Statement of Work (SOW). This role partners directly with hospital revenue cycle leaders, leveraging analytics and operational expertise to drive performance in billing, AR follow-up, denials, and account resolution. The Director provides oversight of global and domestic teams, maintains strong communication with stakeholders, and serves as a trusted advisor to executives by delivering measurable improvements and sustainable results.

Duties and Responsibilities

• Own accountability for client project outcomes in accordance with the Statement of Work (SOW), ensuring deliverables, timelines, and performance standards are consistently met.
• Lead project management efforts for Epic- and non-Epic–based engagements, ensuring seamless execution and adherence to scope, budget, and contractual requirements.
• Serve as the primary point of communication with client stakeholders, providing updates, performance insights, risk / issue escalation, and recommendations for improvement.
• Identify barriers to operational excellence and develop actionable solutions to drive financial performance and client satisfaction.
• Monitor, analyze, and interpret operational data (productivity, aging, denial trends, collections, etc.) to inform decision-making and strategy.
• Collaborate with client leadership and cross-functional Healthrise teams (clinical, coding, CDI, IT, analytics) to optimize back-end workflows and revenue cycle outcomes.
• Develop work plans, assign tasks, and manage projects in alignment with client and organizational priorities.
• Provide informed feedback and strategic recommendations to Healthrise and client executives to support continuous improvement.

Leadership Responsibilities

Requirements : Qualifications

Physical Demands and Work Environment