Director of Customer Success
VirtualVocationsAurora, Illinois, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Director of Customer Success, West.
Key Responsibilities
Build, mentor, and lead a high-performing Customer Success team
Cultivate strategic partnerships with customers and executive stakeholders
Optimize the customer journey to drive adoption and maximize ROI
Qualifications
Proven experience in a senior leadership role within a technology or SaaS environment
Demonstrated ownership of customer outcome metrics such as Gross Renewal Rates and Net Dollar Retention
Track record of building and scaling Customer Success teams
Strong understanding of customer success best practices and methodologies
Analytical mindset with the ability to translate insights into strategy
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Director Of Customer • Aurora, Illinois, United States
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