Job Opportunity At It Company
Working location : Manhattan, NY Hybrid or Onsite
Employment type : Full time
Work hour : 9am-5pm (EST) Monday-Friday
Salary : $50-70K (DOE)
Both strong Japanese and English skills, verbal and written, are absolutely required
Job Overview
Responsibilities :
- Responds to service-related customer inquiries or troubleshooting by phone and email.
- Instructs network carriers to troubleshoot circuit outages and usability issues.
- Communicates with application service providers / resellers to respond to customer inquiries.
- Provides customers with remote instructions to isolate the cause of Internet connection outages.
- Provides customers with basic instructions on the use of the computer & network application services.
- Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
- Manages ongoing service tickets and ensure the expected service levels.
- Sends notices for planned or unexpected service outages to customers in a timely manner.
Qualifications
An ideal candidate must have :
Business level speaking and writing skills in both Japanese and English.Working knowledge of MS Word, Excel, Outlook and Internet Explorer.A willingness and ability to learn quickly.Experiences of collaborating with a team in a business environment.