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IT Customer Support (Bilingual JP/EN) (New York)
IT Customer Support (Bilingual JP/EN) (New York)Cinter LLC • New York, NY, United States
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IT Customer Support (Bilingual JP / EN) (New York)

IT Customer Support (Bilingual JP / EN) (New York)

Cinter LLC • New York, NY, United States
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Job Opportunity At It Company

Working location : Manhattan, NY Hybrid or Onsite

Employment type : Full time

Work hour : 9am-5pm (EST) Monday-Friday

Salary : $50-70K (DOE)

Both strong Japanese and English skills, verbal and written, are absolutely required

Job Overview

Responsibilities :

  • Responds to service-related customer inquiries or troubleshooting by phone and email.
  • Instructs network carriers to troubleshoot circuit outages and usability issues.
  • Communicates with application service providers / resellers to respond to customer inquiries.
  • Provides customers with remote instructions to isolate the cause of Internet connection outages.
  • Provides customers with basic instructions on the use of the computer & network application services.
  • Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
  • Manages ongoing service tickets and ensure the expected service levels.
  • Sends notices for planned or unexpected service outages to customers in a timely manner.

Qualifications

An ideal candidate must have :

  • Business level speaking and writing skills in both Japanese and English.
  • Working knowledge of MS Word, Excel, Outlook and Internet Explorer.
  • A willingness and ability to learn quickly.
  • Experiences of collaborating with a team in a business environment.
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    Customer Support New • New York, NY, United States