Bilingual Call Center

CornerStone Staffing is seeking multiple Bilingual Candidates - Call Center

What you will be doing :

• Successfully manage inbound call inquiries (approximately 22-25 per day) on behalf of a Cotality client regarding mortgage escrow and tax questions
• Identify customers’ needs, research using various systems (sometimes up to 10 different portals), utilize tools to interpret and analyze data, to provide accurate solutions and guidance, educate customers
• Actively and accurately documents discussions of inquiries and leverage internal tools / processes for next-level resolution needs
• Leverage and master the use of multiple contact center management systems / agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya / Verint, Genesys, Five9 or ZOOM International)
• Consistently meet or exceed individual production metrics and quality KPIs, some of which may be required by client contractual service levels
• Act in a professional and appropriate manner always, and adhere to a strict schedule, meeting attendance guidelines
• For immediate consideration, please email your qualified resume to

cedrici@cornerstonestaffing.com

with the job title in the subject line for reference