Call Center Representative

Job Description

Job Description

Ready to Make an Impact in Healthcare? Join Serenity.

Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.

No Healthcare Experience? No Problem.

We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest.

The Role : Call Center Representative | Fort Worth, TX

As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships.

What You’ll Be Doing :

• Gently guide hesitant patients to book their first appointment with care & empathy
• Convert new leads into patients with confident, results-driven follow-up
• Schedule, adjust, and cancel appointments with accuracy
• Act as a liaison between established patients and their provider
• Working with other healthcare professionals to ensure seamless patient care
• Provide information about healthcare services, procedures, and policies
• Handle patient concerns, complaints, and questions promptly and professionally
• Follow protocols for managing patient inquiries and issues
• Resolve patient issues, offer solutions, and escalate when needed
• Verifying patient information, insurance details, and eligibility
• Accurately enter and update patient info in the EMR system
• Other duties as assigned

Who We Are :

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.

Requirements

What You Need :

Benefits

Why You’ll Love Working at Serenity :