Call Center Representative - Collections

Job Description

Job Description

Kickstart Your Career in Collections with MEI Group

Position : Call Center Representative – Collections

On-Site | Arlington, TX

Full-Time | Monday–Friday & Every Other Saturday

Are you driven, detail-oriented, and ready to thrive in a fast-paced environment? If you're someone who loves connecting with people, solving problems, and making an impact, this is the opportunity for you.

At MEI Group, we don’t just offer jobs — we build careers. With over 30 years of success in the automotive and finance industries, we’re on a mission to make vehicle ownership easier and more rewarding for our customers. Join a team that’s focused on innovation, collaboration, and helping people get back on track.

What You’ll Get

$17.00 / hour starting pay

Weekly performance-based cash bonuses

Medical, Dental, Vision, and Life Insurance

Short- and Long-Term Disability

401(k) with company match

Paid Time Off and Holidays

Onsite gym access at our Arlington corporate office

Career growth opportunities — we promote from within

What You’ll Do

Reach out to customers with early-stage delinquent accounts

Build positive relationships while negotiating payment solutions

Manage and monitor accounts to hit your daily, weekly, and monthly goals

Keep accurate records and update customer information

Stay compliant with internal policies and state / federal regulations

What You’ll Bring

At least 1 year of collections experience (auto collections a plus)

Strong communication and negotiation skills

Proficiency in Microsoft Office tools (Outlook, Excel, Word)

High level of accuracy, organization, and time management

Knowledge of FDCPA or similar collection practices

A team-player mindset with the ability to work independently

Requirements

High School diploma or equivalent

Able to work every other Saturday

Authorized to work in the U.S.

Must pass a background check

Why MEI Group

We’re not your average auto finance company. At MEI, we lead with transparency, integrity, and respect — for our customers and our team. When you join us, you’re stepping into a role where your voice matters, your goals are supported, and your work makes a real difference.

We’re big enough to offer serious benefits, but small enough to know your name. Sound like the right fit?

Apply today and take the next step toward a career that grows with you.