Inbound Call Center Representative

Job Description

Job Description

Who We Are :

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values :

• Integrity : Do the right thing. Especially when it's hard.
• Courage : Embrace the challenge.
• Together : Build bridges and lift up your colleagues.

Job Summary :

At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We're seeking dedicated individuals to join our call center team, providing top-tier service to our members.

Ideal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key.

We are currently hiring for the following shifts within our call center operations :

7 : 30am CT to 4pm CT. M, T, TH, F and Sat 8am to 4 : 30pm (Sunday and Wednesday off)

8 : 30am CT to 5pm CT. M, T, W, F, S (Sunday and Thursday Off)

10 : 30am CT to 7pm CT. M, T, W, TH, F (Saturday and Sunday Off)

11 : 30am CT to 8pm CT. M, T, W, TH, F (Saturday and Sunday Off)

While we are actively interviewing for these positions, specific shift availability may change. We cannot guarantee a particular shift will remain available at the time of your interview or offer.

This position requires a 9-week onsite training and nesting period at our Plano office, which is crucial for success in the role. The initial 3-week training class runs from 7 : 00 am to 3 : 30 pm Mountain Time and requires 100% attendance. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts.

If you're passionate about delivering exceptional service and making a difference in healthcare, we encourage you to apply!

What will you do :

What will you bring to SmithRx :

What SmithRx Offers You :