TEP Program Operations Associate

Job Description

The Program Operations Associate supports a corporate-sponsored Technical Education Program (TEP) that delivers high-impact technical learning to employees through partnerships with top universities. As part of the Learning & Development “Engineering Training and Support” team, this role ensures smooth execution of academic programming, student engagement, university coordination, and operational logistics across multiple program cycles.

This role is responsible for managing course schedules, registration, advising, surveys, capstone projects, and reporting—all with the goal of supporting learner success and driving measurable business value. The ideal candidate is highly organized, detail-oriented, thrives in a fast-paced, collaborative environment, and is committed to enabling employees to grow through flexible, distance-learning opportunities aligned with strategic goals.

Key Responsibilities

Course Planning & Registration

• Maintain and update the Master Course Schedule (MCS), including 2–5 year projections
• Build and revise Course Catalogs and Registration Forms
• Update registration dates and student eligibility records
• Conduct enrollment checks and ensure data accuracy
• Support student registration
• Assist with development and launch of new certificate and degree programs
• Coordinate course offerings via a Request for Proposal (RFP) process (4x / year)
• Administer and document academic policies and procedures
• Support executive and university partnership reviews

Learner Experience, Engagement & Advising

Data & Reporting

Finance Coordination & Billing

Graduation & Recognition Events

Student Records & Approvals

Marketing & Communications

Alumni Engagement

Tools & Systems

Candidate Requirements

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.