Scheduling Resources Manager

Associated Home Care

Fueled by a real understanding of todays challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets.

The Opportunity

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age. We are passionate about what we do providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry. Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions.

Job Summary :

Provides leadership and guidance to the scheduling and field staff teams through overseeing and managing the day-to-day operations of the Scheduling Department. This role includes rotating night and weekend coverage.

Essential Duties and Responsibilities :

• Maintain strong relationships with ASAP personnel and other referral sources
• Manage and oversee specific contracts as assigned
• Directly supervise, manage and support Scheduling Coordinators and assist office admin staff
• Directly supervise Lead Home Health Aides
• Work with the leadership team to organize and coordinate scheduling operations and procedures to ensure organizational efficiency, productivity, and growth
• Support Field supervisors as needed
• Handle all new client intakes / referrals as well as any coordination worksheet that the ASAP sends out
• Using independent judgement ensures that client schedules are complete, caregiver schedules are optimized, and all customers are receiving the highest level of services at all times
• Pursue, advocate and achieve an increase of service hours and gross profit growth
• Maintains scheduling teams' effectiveness through coaching, counseling, monitoring, and appraising job results
• Provides coaching, counseling, support, and disciplinary actions to field Caregivers
• Follows established company policies and procedures
• Maintains scheduling staff by recruiting, selecting, orienting, training employees and decisions on promotional needs or terminations
• Participants rotating night, weekend and holiday on call coverage as needed
• Other duties as assigned

Qualifications and Skills :

Associated Home Care is a HouseWorks, LLC Company AHC2000. HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.