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Ecommerce Coordinator

Ecommerce Coordinator

24 Seven TalentLos Angeles, California, United States
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Job Title : eCommerce Coordinator

Overview

We’re seeking a detail-oriented and proactive eCommerce Coordinator to join our growing team. This role is responsible for ensuring the smooth day-to-day management of our eCommerce site, supporting marketing initiatives, and maintaining operational excellence. The ideal candidate is highly organized, has an eye for accuracy, and thrives in a cross-functional, fast-paced environment.

Key Responsibilities

Day-to-Day Tasks

  • Product uploads, merchandising, pricing, and inventory checks
  • Ensure product data accuracy and timeliness on site.
  • Support paid media creative briefs
  • Provide assets and campaign details for ad launches.
  • Update weekly dashboards (sales, traffic, CAC, AOV, email KPIs)
  • Leverage Triple Whale as the source of truth; reporting framework managed by Brand Manager.
  • Flag and track site bugs
  • Report issues to Brand Manager for fixes.
  • Execute Klaviyo campaigns (email & SMS)
  • Schedule sends, QA links / images, manage segmentation.
  • Draft email + SMS calendar for upcoming weeks.
  • Coordinate with operations on fulfillment issues
  • Ensure timely resolution of customer experience gaps.
  • Execute promo codes, GWP offers, and seasonal launches
  • Maintain accuracy in campaign setup and reporting.

Monthly / Quarterly Tasks

  • QA site before launches and major sales
  • Review links, pricing, creative assets, and functionality.
  • Coordinate creative alignment across channels (paid, email, social, site)
  • Ensure consistency in messaging and visuals.
  • Update reporting dashboards for full-month recap
  • Use Triple Whale as source of truth; reporting framework built by Brand Manager.
  • Support brand manager on campaign execution
  • Provide operational and logistical support across initiatives.

    • KPIs

  • Accuracy and timeliness of product and promotional data.
  • On-time campaign and reporting deliverables.
  • QA effectiveness (minimal errors in site launches / campaigns).
  • Efficient coordination across marketing, operations, and creative teams.
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