PREPARE Content Manager Job at University of California in San Francisco

PREPARE Content Manager

MED-CORE-GERI

Full Time

86335BR

Job Summary

The UCSF Division of Geriatrics seeks to recruit a full-time PREPARE Content Manager (PCM) to work closely with the Principal Investigator (PI) and her PREPARE for Your Care team. The focus of the PI's program is investigating and improving healthcare communication and decision making in older persons. The PI's research focuses on aging, health literacy, health disparities, developing and testing tools to facilitate health communication and informed medical decision making, especially for historically marginalized older adults. The PREPARE Content Manager will be the project manager for all educational content for the PREPARE for Your Care program, an easy-to-use, online, secure, advance care planning (ACP) program that uses video stories and easy-to-read advance directives to help people make medical decisions. The program also includes easy-to-read advance directives for all 50 states in multiple languages. The PCM will report to and work directly with the UCSF Principal Investigator (PI). The PREPARE Content Manager will also work and collaborate with other members of team on a series of grants and projects related to PREPARE.

Under the supervision of the PI, the PCM will be responsible for various programmatic and operational functions and communication efforts across a broad range of projects related to advance care planning and the PREPARE suite of materials for patients, caregivers, and healthcare providers. The PCM will work closely with several contractors and collaborators, including the PREPARE website developer, certified translations companies, videographers, and other contractors and will be responsible for project management and moving projects related to PREPARE content forward. This work involves collating and tracking data, keeping key study team members, collaborators, and contractors informed, and moving projects forward to meet key deadlines. This position will be responsible for creating scopes of work and submitting purchase orders for the PREPARE content contractors. In addition, the PCM will be responsible for coordinating the translation of our materials in all languages and will also be translating and checking the translations in Spanish. This position will apply standard health literacy principles to ensure all content is written at the 5th-grade reading level and is culturally adapted for diverse populations. This will involve conducting focus groups and pilot testing of new material and translating user feedback into updated content.

The PREPARE Content Manager will also be responsible for working directly with our website contractor on all content updates, additions, and refinements, as well as marketing and public-facing content. The incumbent will also be responsible for leading all content and video-based projects, including creating story boards and actor scripts, actor selection, on-site video production assistance, reviewing video edited drafts, copy editing and reviewing all materials, and conducting pilot and user testing. The PREPARE Contents Manager will also provide Spanish translations and other projects related to the overall success of the PREPARE program. Lead yearly (and more often as needed) collaborations with UC Law San Francisco to review each US state's updated advance directive law and translate those laws to 5th-grade reading level content for the PREPARE national advance directives. With this work, the PREPARE Content Manager will then coordinate updated translations and publishing of all the advance directives for all 50 states and work closely with our website developer to ensure they are made available to the public.

The PREPARE Contents Manager will additionally perform administrative tasks including coordinating meetings, setting agendas, taking notes, maintaining documents / files, ordering project supplies, submitting expense reports, as well as coordinating training materials and updating Standing Operating Procedures (SOPs).

The UCSF Division of Geriatrics highly values mutual respect and collegiality, and the PREPARE Contents Manager is an essential and highly respected part of our team. We are looking for a highly motivated candidate who is passionate about improving health outcomes in older adults, with a specific interest and expertise in Spanish-speaking older adults and health literacy. The ideal candidate is a problem solver who will be able to troubleshoot issues with limited supervision, be highly resourceful, and be able to juggle multiple projects at any given time.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $62,500 - $93,800 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit : https : / / ucnet.universityofcalifornia.edu / compensation-and-benefits / index.html

Department Description

The Division of Geriatrics at UCSF is dedicated to improving the health, dignity, and independence of older people through education, patient care, research, and community engagement. We train healthcare professionals at all levels, from students to seasoned clinicians, using innovative curricula and teaching in multiple settings such as classrooms, clinics, hospitals, and homes. Our person-centered approach to healthcare prioritizes dignity, choice, and independence, meeting older people wherever they need us - in hospitals, outpatient clinics, emergency departments, skilled nursing facilities or their homes. Grounded in a deep respect for older people, our work aims to enhance their health, well-being, and quality of life across the spectrum of aging experiences. As specialists in aging, we are committed to transforming healthcare locally and nationally while fostering meaningful connections with the communities we serve. Our work spans UCSF campuses, including Parnassus, San Francisco VA Health Care System, Zuckerberg San Francisco General Hospital, Mission Bay, and UCSF Center for Geriatric Care, supported by a multidisciplinary team of over 130 faculty, staff, fellows, interns, and volunteers.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• Fluency in written and verbal Spanish
• One or more years of experience in, or equivalent time spent studying, communications and marketing
• One or more years of experience recruiting study participants and conducting health literacy and cognitive assessments for randomized controlled trials or pilot studies (participant recruitment, interviews, IRB, RedCap)
• At least one year of experience translating documents from English to Spanish
• At least one year of experience maintaining and updating website text content
• At least one year of experience managing a research or program social media account
• Experience creating materials for populations with limited literacy and / or limited health literacy
• Working knowledge of common organization- or research-specific and other computer application programs. e.g., REDCap, Word, Excel, PowerPoint
• Demonstrates ability to use discretion, sound judgment and maintain all confidentiality. Demonstrated ability to adhere to data security and HIPAA requirements
• Experience with data collection, quality control, and data monitoring

One or more years of experience in, or equivalent time spent studying, current issues in advance care planning and aging

Proficient in communication and interpersonal skills to communicate effectively, both verbally and in writing with the team and external collaborators

Demonstrates ability to analyze, research and synthesize large amounts of data with strong attention to detail

Proficient in ability to multi-task with demanding timeframes and able to work under minimal supervision

Working knowledge of applicable policy analysis techniques

Excellent problem solving and organizational skills, strong accuracy and attention to detail

Experience with Google Suite, Smartsheet, Microsoft Teams, and Dropbox

Previous experience using project management tools and software, website and video management and managing social media platforms

Preferred Qualifications

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

007397 PROJECT POLICY ANL 2

Job Category

Administrative Support, Research and Scientific

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Limited Appt

Percentage

100%

Appointment End Date

31-Dec-2025

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Flexible

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Mon-Fri 8AM-5PM