Bilingual (English / Spanish) Customer Service & Operations Manager

Job Description

Job Description

NOW HIRING –Bilingual (English / Spanish) Customer Service & Office Operations Manager

Molly Maid of Lawrenceville, Norcross and Snellville

What We Offer

Full-time position, Monday–Friday (40–45 hrs / week)

Pay : $16–$20 / hour + bonuses (based on experience)

Weekly team breakfast

Stable schedule and supportive team culture

Paid vacation & National paid holidays

Advancement opportunities & ongoing training

Use Company car during working hours (gas & insurance included)

What You’ll Do

Customer Service & Scheduling – Answer phones, assist customers with scheduling, confirm appointments, and ensure all customer preferences are documented.

In-Home Estimates – Visit customers’ homes to assess cleaning needs, explain services, provide an estimate, and answer any questions.

Customer Relations – Communicate with customers in a friendly, professional manner, respond to concerns, and ensure their satisfaction.

Operations & Field Management – Lead daily morning meetings, set teams up for success, and monitor team performance throughout the day.

Quality Control – Visit customers’ homes to check work quality, coach staff, and celebrate successes while providing constructive feedback.

Team Development – Support, train, and motivate team members to follow processes and exceed customer expectations.

This Job is Perfect For You If You…

Enjoy balancing office work with field visits

Thrive in a customer-focused environment

Like training and leading a team

Take pride in attention to detail and problem-solving

Are comfortable following proven processes while adding your personal touch

Requirements-

Fluent in English & Spanish

18 years of age or older

Valid GA driver’s license with a good driving record

Legally authorized to work in the U.S.

Strong phone and communication skills

Prior cleaning, Housekeeping, customer service, or operations experience preferred

Ability to pass a background check

Available Monday–Friday, 7 : 30 AM – 5 : 00 PM or later and some Saturdays

Ready for a fresh start where you can be your best?

If that’s you, APPLY TODAY!

Text on This Number to start your Application today

Text "Jobs" to 770-790-3139

Call us on 706.756.6559

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