Tier 2 Service Desk Technician (Washington)

An employer is looking for a Service Desk Technician to sit in SW Washington DC in support of a large government healthcare contract. The candidate will be joining a team of about 20 individuals supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to 50 VIP level government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.

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Eligible for public trust

Bachelors Degree with 2+ years of experience (minimum for LCAT) (Confirmed this with Terry)

Experience using ServiceNow as a ticketing system

Experience troubleshooting both local and network printers

Experience providing both in person and over the phone support

Moderate to advanced troubleshooting skills working with hardware and software issues

Great customer service (will be sitting on client site working directly with end users)