Inside Sales Consultant

Job Description

Job Description

Position Overview :

We’re seeking a motivated Inside Sales Consultant to join our team and help grow the Pella brand as the top choice for window and door solutions. This role is responsible for serving as the face of the showroom - guiding customers through the entire sales process—from initial contact to delivery and post-sale support—ensuring a seamless and satisfying experience.

Responsibilities / Accountabilities :

Assist sales consultants across residential, trade, and commercial segments

Provide expert product solutions tailored to customer needs

Build strong relationships with homeowners, builders, contractors, and architects

Generate leads through networking, referrals, and showroom engagement

Collaborate with operations and service teams to meet customer needs

Represent Pella Gateway at events and trade shows

Use CRM tools to manage customer interactions and follow-ups

Skills / Knowledge

Strong communication and customer service skills

Ability to build trust and close sales through consultative selling

Comfortable working in a fast-paced, team-oriented environment

Proficiency in Microsoft Office and CRM systems

Ability to read blueprints and adapt to changing priorities

Bachelor’s degree preferred or equivalent experience

Excellent problem-solving and follow-through skills

High level of professionalism and attention to detail

Self-motivated and able to work independently while keeping leadership informed

Strong networking abilities and enthusiasm for meeting new people

Confidence balanced with humility and a collaborative mindset

Ability to influence and present value propositions effectively

Tenacity to overcome challenges and drive results

Willingness to learn and leverage internal expertise

Additional Information

Some travel required to showrooms, home shows, and customer sites

Must be able to occasionally lift up to 50 lbs

Professional appearance and adherence to company dress code required

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