Legal Application Trainer

This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00 / yr - $115,000.00 / yr

Responsibilities

• Provide frontline application support to attorneys and legal staff, ensuring smooth operation and user proficiency with Microsoft Office 365, Adobe Acrobat, iManage, CompareDocs, Litera, and DocuSign.
• Troubleshoot formatting and technical issues in Microsoft Word, including macros, styles, and layout inconsistencies.
• Create, edit, format, and proofread legal documents to ensure accuracy, consistency, and compliance with firm standards.
• Deliver first-line application and document support remotely for attorneys and staff across multiple offices.
• Coordinate, assign, and monitor incoming workflow requests through task management tools such as BigHand Hub, ensuring timely and accurate completion.
• Conduct monthly training sessions for associates and secretaries via Microsoft Teams to enhance technical proficiency.
• Facilitate onboarding for new attorneys and staff, providing guidance on firm applications and processes.
• Support administrative operations, including conflict check processing, time and expense entry, scheduling, and file management.
• Deliver firmwide training on newly deployed software and applications.
• Log incidents and service requests using the firm's ticketing system, escalating or reassigning tickets to the appropriate technical staff when necessary.
• Provide remote technical support and training to attorneys and staff via collaboration platforms such as WebEx and Microsoft Teams.

Qualifications

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Training and Legal

Industries

Professional Services and Legal Services

Referrals increase your chances of interviewing at The Phoenix Group by 2x

Get notified about new Application Trainer jobs in California, United States

J-18808-Ljbffr