Talent.com
Engagement Supervisor I - Teller Supervisor

Engagement Supervisor I - Teller Supervisor

Members Cooperative Credit UnionDuluth, MN, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Engagement Supervisor

We are seeking an Engagement Supervisor to lead our team at our Bluestone location. The Engagement Supervisor is a key leader within the credit union, dedicated to fostering a culture of exceptional service, financial empowerment, and meaningful community connection. This role leads and coaches a dynamic team, inspiring them to deliver outstanding service while deepening relationships with our members and supporting branch growth. We're seeking a passionate, approachable, and motivational leader who thrives on helping both team members and members alike succeed. The ideal candidate brings energy, empathy, and a strong sense of purpose to every interaction, creating an environment where people feel supported, valued, and empowered to thrive financially.

Key Responsibilities

  • Lead by example in delivering best-in-class service to members in a fast-paced, high-volume environment.
  • Maintain punctuality and reliability by consistently adhering to scheduled shifts.
  • Effectively supervising and supporting team members, ensuring a collaborative and productive work atmosphere.
  • Demonstrate strong multitasking abilities by managing competing priorities while maintaining service quality.
  • Foster approachability and open communication by encouraging team engagement and cohesion.
  • Guide team members through processes, helping them balance priorities and navigate complex tasks.
  • Uphold organizational standards by promoting MCCU and Branch culture, ensuring alignment with values and expectations.
  • Utilize available tools and resources efficiently to resolve issues promptly and professionally.
  • Take decisive, proactive action when faced with unexpected challenges, maintaining a calm and solution-focused approach.
  • Follow the appropriate chain of command and escalate concerns as needed modeling professionalism and accountability.

Qualifications

  • High school diploma or equivalent required; additional education or certifications in business or finance a plus.
  • Minimum of three years' experience in customer service or sales, with proven expertise in cash handling and front-line operations.
  • Prior experience in the financial services industry is strongly preferred, with a clear understanding of banking protocols and compliance.
  • Proficient in utilizing scheduling tools such as Google Sheets, Excel, and Templates to manage team schedules and ensure adequate coverage.
  • Demonstrates strong leadership in optimizing staff scheduling through creative problem-solving, balancing operational demands with member service excellence.
  • Exhibits advanced time management and organizational skills, consistently meeting deadlines while managing multiple responsibilities in a supervisory capacity.
  • Proven ability to lead by example in a high-volume, fast-paced environment, while providing coaching, guidance, and performance support to team members.
  • Schedule

  • Schedule will vary : Monday Friday 8 : 30 a.m. 5 : 30 p.m.
  • Occasional Saturday shift as needed, 9 : 00 a.m. -12 : 00 p.m.
  • Wage & Hour Details

  • Full-time
  • Non-exempt
  • Starting pay range : $25.00 - $28.00, pay commensurate with experience
  • Benefits

  • Medical, dental and vision plan options
  • Health Saving Account and Flexible Spending Account options
  • 401(k) with competitive company match
  • Paid time off, paid holidays, personal time and paid volunteer time
  • Development time and tuition reimbursement
  • Company provided life insurance, short-term and long-term disability insurance
  • Voluntary benefits including life, critical illness, accident and hospital indemnity coverage
  • Paid parental leave
  • Discretionary, annual profit-sharing bonus
  • Equal Opportunity Employer / Veterans / Disabled?

    Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents, skills, and abilities to serve our members. MCCU recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and skills. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

    For questions or, if you need assistance completing the application process, please contact HR at recruiting@membersccu.com.

    serp_jobs.job_alerts.create_a_job

    Supervisor • Duluth, MN, US

    Job_description.internal_linking.related_jobs
    Member Service Representative I (MSR) / Teller

    Member Service Representative I (MSR) / Teller

    Northwoods Credit UnionCloquet, MN, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Member Service Representative I (MSR I) / Teller.Northwoods Credit Union (NCU) is seeking to fill several Member Service Representative (Teller) positions in our Cloquet, MN locations.Are you passion...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Float House Supervisor

    Float House Supervisor

    Synova GroupDuluth, MN, US
    serp_jobs.job_card.full_time
    Mon-Fri 8am-4pm (hours may vary at times due to company needs), multiple locations (including Brainerd, Marshall, and Duluth). Must be comfortable working with Challenging Behaviors!.What is a House...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Intelligence Officer

    Intelligence Officer

    NavyCloquet, MN, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Roofing Field Supervisor

    Roofing Field Supervisor

    CentiMark CorporationDuluth, MN, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    CentiMark Corporation , the national leader in the commercial roofing industry, has an exceptional opportunity for an experienced Roofing Field Supervisor in Duluth, MN....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Branch Operations Manager - Miller Hill Duluth MN (Remote - hybrid)

    Branch Operations Manager - Miller Hill Duluth MN (Remote - hybrid)

    WELLS FARGO BANKDULUTH, Minnesota, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    Trust Officer

    Trust Officer

    GpacSuperior, Wisconsin, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    This role is for a banking professional to service trusts and investments.This is a relationship-based role, where customers can span literal generations. This role can service private and corporate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Wells Fargo - Branch Operations Manager - Miller Hill Duluth MN (Remote - hybrid)

    Wells Fargo - Branch Operations Manager - Miller Hill Duluth MN (Remote - hybrid)

    WELLS FARGO BANKDULUTH, Minnesota, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    NOW HIRING - Branch Operations Manager - Miller Hill Duluth MN (Remote - hybrid)

    NOW HIRING - Branch Operations Manager - Miller Hill Duluth MN (Remote - hybrid)

    WELLS FARGO BANKDULUTH, Minnesota, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Surface Warfare Officer

    Surface Warfare Officer

    NavyProctor, MN, United States
    serp_jobs.job_card.full_time
    ABOUT America’s Navy has the most modern, advanced fleet of ships in the world.Surface Warfare Officers (SWOs) are extensively trained to maintain and operate these ships, their crews, and their sy...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Wells Fargo - Branch Operations Manager - Miller Hill Duluth MN

    Wells Fargo - Branch Operations Manager - Miller Hill Duluth MN

    WELLS FARGO BANKDULUTH, Minnesota, United States of America
    serp_jobs.job_card.full_time
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Trainee Corrections Officer

    Trainee Corrections Officer

    State of MinnesotaDuluth, MN, United States
    serp_jobs.job_card.full_time +1
    Working Title : Trainee Corrections Officer.Job Class : Trainee-Corrections Officer.Agency : Department of Corrections.Open to all qualified job seekers. Minnesota Corrections Facility Safety and Secur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    Chief Operating Officer

    Chief Operating Officer

    RM Staffing B.V.Duluth, MN, US
    serp_jobs.job_card.full_time
    This role requires strong expertise across both.The ideal candidate combines solid coding skills with an eye for clean UI / UX, strong problem-solving ability, and a collaborative mindset.Build respo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Team Member

    Team Member

    Taco BellCloquet, MN, US
    serp_jobs.job_card.part_time
    What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a peop...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Senior Financial Analyst - AI Trainer

    Remote Senior Financial Analyst - AI Trainer

    Data AnnotationDuluth, MN, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Personal Financial Advisor Counselor - Military Base

    Personal Financial Advisor Counselor - Military Base

    Magellan FederalDuluth, Minnesota, United States
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Use your expertise to help military members build financial strength as a Military Base Personal Financial Counselor.Go where you will make a difference and be appreciated : .We place Civilian CFP to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Branch Operations Manager - Miller Hill Duluth MN

    Branch Operations Manager - Miller Hill Duluth MN

    WELLS FARGO BANKDULUTH, Minnesota, United States of America
    serp_jobs.job_card.full_time
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Food & Beverage Supervisor

    Food & Beverage Supervisor

    Odyssey ResortsTwo Harbors, MN, US
    serp_jobs.job_card.full_time
    Grand Superior Lodge - Located 11 miles Northeast of Two Harbors, Minnesota.Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Cashier

    Cashier

    Taco BellCloquet, MN, US
    serp_jobs.job_card.part_time
    What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a peop...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supervisor Lands & ROW Projects

    Supervisor Lands & ROW Projects

    Enbridge Employee Services IncSuperior, WI, United States
    serp_jobs.job_card.full_time +1
    Are you an experienced leader with a strong background in project execution, real property management, and land rights acquisition? We are seeking a dedicated Lands & Right-of-Way Supervisor to joi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Military Intelligence Officer

    Military Intelligence Officer

    NavyProctor, MN, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours