Principal AI Architect

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 09 / 02 / 2025

As an Agentforce Technical Architect, you'll act as a trusted advisor to our customers, guiding them through the emerging AI solutions and ensuring they realize the full value of the platform. You'll combine deep technical domain expertise in AI / ML, data infrastructure, and CRM with strong presentation and solutioning skills. Working side by side with our Account Executives, Solutions Engineers, Product, and Product Marketing teams, you will :

You will :

• Lead pre-sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks.
• Shape best practices around generative AI, agent interoperability, prompt engineering, Data Cloud, and cross-platform integrations.
• Collaborate with AEs and SEs to build hands-on prototypes and demos using Agentforce and integrated external agents.
• Develop thought leadership content-demo templates, whitepapers, enablement sessions-focused on agent lifecycle, integration strategy, and technical effectiveness
• Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization.

If you are naturally curious about AI, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you!

ResponsibilitiesUnderstand Agent Interoperability - Map and integrate external agents from hyperscalers (e.g. Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate.Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs.Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement.Build Hands-On Demos & Prototypes - Co-create quick prototypes (

Technical Pre-Sales / Consulting : Several years in solutions engineering, architecture, or technical consulting, ideally in B2B SaaS.

Hands-on experience with Salesforce Agentforce

Strong understanding of external agent ecosystems and interoperability

Proven track record in prompt engineering, agent lifecycle management, and hands-on prototype development.

AI & ML Expertise : Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences.

CRM & Data Knowledge : Familiarity with Salesforce CRM and modern data stacks; comfortable discussing governance, security, and integration.

Hands-On Development : Proficiency in programming (e.g., JavaScript, Python, SQL) or Salesforce development (Apex, Lightning Web Components, etc.).

Excellent Communication : Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions.

Curiosity & Continuous Learning : Passion for exploring new AI frameworks, sharing insights, and experimenting with cutting-edge technologies.

Preferred Requirements

Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A).

Familiarity with prompt governance, observability, and monitoring frameworks.

Background in cross-platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows).

Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services.

Advanced AI / ML : Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms (e.g., Google Vertex AI, AWS Sagemaker). Hands-on work with Generative AI, Large Language Models (LLMs), agent-based frameworks, and prompt engineering.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $158,200 to $287,210.For Colorado-based roles, the base salary hiring range for this position is $143,850 to $261,170.For California-based roles, the base salary hiring range for this position is $158,200 to $287,210.For Illinois based roles, the base salary hiring range for this position is $143,850 to $287,210. #J-18808-Ljbffr