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Account Services Specialist

Account Services Specialist

Baker TillyClarks Summit, PA, US
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Job Title

Account Services Specialist

Responsibilities

The Account Services Specialist is responsible for providing administrative and client service support on a variety of client benefits administration initiatives, such as :

  • Entering reimbursement account claim data to benefits system
  • Answering participant telephone inquiries
  • Supporting participant email / ticket inquiries
  • Serving as an escalation contact for contact center agents
  • Analyzing participant claims submissions
  • Reviewing and closing open participant cases
  • Coordinating enrollment and inquiries with client partners
  • Occasional travel to client site

Qualifications

  • A successful candidate will have 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields. Bachelor's degree preferred
  • Proficiency with MS Office programs. particularly Excel, Word and Outlook
  • Excellent customer service skills are required, as the position will interface with consumers and external clients
  • Strong organizational and communications abilities are critical to success in this position, as team members are expected to manage multiple priorities and work with a moderate amount of supervision and interface directly with clients
  • A valid driver's license is required
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    Account Specialist • Clarks Summit, PA, US

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