Restoration Contents Handling Specialist

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job Title :

Restoration Inventory Specialist

Reports To :

Operations Manager / Contents Manager / Supervisor

Position Summary :

The Restoration Contents Handling Specialist plays a vital role in SERVPROs restoration and contents division. This position involves packing, moving, transporting, and storing customer belongings safely and efficiently during property restoration or relocation projects. The technician ensures items are handled with the same level of care as top moving companies while adhering to SERVPROs restoration standards.

Key Responsibilities

Contents Handling & Inventory

Conduct detailed inventories of customer belongings using SERVPRO software or digital tracking systems.

Pack and wrap items using appropriate materials such as bubble wrap, shrink wrap, and specialty crates.

Disassemble and reassemble furniture and appliances as required.

Identify and document damaged or non-salvageable items.

Label, tag, and photograph items to maintain clear chain-of-custody records.

Loading, Transport, and Delivery

Safely load and unload contents using professional moving techniques and tools (dollies, straps, lifts).

Drive SERVPRO vehicles to and from job sites when authorized.

Place items in designated locations per job notes or customer instruction.

Inspect items upon delivery for damage or discrepancies.

Warehouse / Storage Management

Move packed contents into or out of storage facilities.

Maintain an organized warehouse with labeled inventory sections.

Perform quality checks and assist in content cleaning or deodorization when required.

Customer Service

Communicate clearly with customers about packing and moving processes.

Provide professional, respectful service in clients homes or businesses.

Maintain a clean, organized, and safe work environment.

Safety & Equipment Maintenance

Follow all SERVPRO safety guidelines for lifting, PPE use, and equipment operation.

Inspect and maintain moving tools and company vehicles.

Report hazards, damages, or unsafe conditions promptly.

Additional Duties

Assist restoration teams with site cleanup or equipment setup when necessary.

Participate in after-hours or emergency response situations.

Support team training and share best practices in packing / moving efficiency.

Requirements

High school diploma or equivalent.

1+ years of experience in moving, restoration, or warehouse environments preferred.

Ability to lift and move 50+ lbs safely and repeatedly.

Valid drivers license (CDL preferred for larger trucks).

Strong attention to detail and communication skills.

Professional appearance and positive, customer-focused attitude.

Working Conditions

Fast-paced environment with physical labor.

Exposure to varying job sites and weather conditions.

Flexible schedule; occasional evenings, weekends, and emergency shifts.

Performance Metrics

Accuracy in inventory and documentation.

Safe and damage-free transport of items.

Customer satisfaction ratings.

Team collaboration and reliability.

Compliance with SERVPRO quality and safety standards.