Director, Change and Incident Management

Overview

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Responsibilities

• Develop and drive the enterprise vision for change, incident, and release management aligned to business goals.
• Set strategic objectives and performance targets for each focus area : Change Control, Critical Incident Management, and Release Management.
• Partner with senior leadership to influence technology governance and ensure alignment with Vizient’s enterprise architecture and platform strategy.
• Lead standardization of processes across all three areas, ensuring alignment with ITIL standards that are enforced across the organization.
• Establish and chair the Change Advisory Board (CAB), implementing rigorous vetting of changes and ensuring accountability.
• Define and maintain change, incident, and release processes and ensure effective adoption across technical and business teams.
• Oversee the separation of change and release functions with an integrated security lens, ensuring secure and compliant delivery of changes.
• Define and monitor KPIs for change success rates, incident response, release quality, and process maturity.
• Recruit, lead, and mentor a high-performing team supporting change, incident, and release processes.

Qualifications

Compensation and Benefits

Estimated Hiring Range : The current salary range for this role is $117,600.00 to $206,000.00. This position is incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here : https : / / www.vizientinc.com / about-us / careers

Equal Opportunity Employer

Equal Opportunity Employer : Females / Minorities / Veterans / Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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