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Aira is hiring : Visual Interpreter FTE in Chicago

Aira is hiring : Visual Interpreter FTE in Chicago

MediabistroChicago, IL, United States
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Aira is visual interpreting. We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24 / 7 / 365 in three languages worldwide and provide service wherever there is an internet connection. Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using a camera and the Aira app on a device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating - just about anything, safely and securely.

Aira is used in many industries and by many partners committed to inclusion and accessibility, including airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers daily by providing live, on-demand access to visual information.

By joining this organization, you will have a major impact on the lives of millions of people worldwide who are blind or have low vision. The Visual Interpreter is a core member of the service and is the primary point of contact during live video calls with customers. Note you will not be on camera during these live calls.

As a Visual Interpreter, you will answer live video calls using our proprietary technology platform and assist, one at a time, with real-time tasks in countless unique scenarios. You may help with daily personal routines, professional activities, or navigating experiences around the world. The role includes training and certification through our program.

Objectives of this role :

  • Embody the Aira brand by always being helpful, consistent, creative, and kind
  • Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs
  • Contribute to the organization’s growth by supporting other Visual Interpreters and the team
  • Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training

Responsibilities :

  • Clearly and accurately present on-demand visual information to blind and low vision customers
  • Consistently answer calls while scheduled
  • Display a composed, professional demeanor that inspires trust and supports the Aira mission
  • Engage with and support the team, participate in team-building, and contribute to organizational growth
  • Maintain strict data privacy standards and confidentiality
  • Maintain regular attendance and punctuality
  • Follow all of Aira’s policies and procedures and adhere to Aira’s values
  • Anticipate customers’ needs and provide exceptional experience
  • Seek and act on constructive feedback to improve performance
  • Demonstrate adaptability to changing priorities and various types of calls
  • Work effectively with all people regardless of background and identity
  • Make timely and quality decisions, using experience and data to anticipate potential problems
  • Develop and maintain effective working relationships with team members and customers
  • Set high standards of performance for self and others
  • Assume responsibility and accountability for completing assignments
  • Responsibilities may change or new ones may be assigned with or without notice
  • Follow the Visual Interpreter Code of Professional Conduct
  • Requirements

    Key Skills and Qualifications

  • The Visual Interpreter is an enthusiastic, articulate communicator
  • Mission-driven with innate problem-solving skills
  • Adapts well to new technologies and processes
  • Comfortable using PCs, Macs, smartphones, applications, and online platforms
  • Strong spatial awareness and the ability to orient using 2D / 3D maps and visual cues
  • Strong investigative research skills and tenacity in information gathering
  • Creative problem-solving skills and ability to work under pressure
  • Strong vocabulary and descriptive language
  • Strong attention to detail
  • Qualifications :

  • High school diploma or GED equivalent
  • Be 18 years of age or older
  • Fluent in English
  • Must be located in the United States or Canada (excluding certain locations)
  • Must be able to remain in a stationary position for 100% of working hours
  • Private workspace with no background noise
  • Computer system meeting technical specifications : Windows 11 or macOS Ventura 13.0+, quad-core CPU, 40 GB available disk space, 8 GB RAM, internal or external camera
  • Wired headphones with a noise-canceling microphone for calls
  • Minimum internet speed of 50 Mbps
  • Minimum Schedule Requirements :

  • Minimum 60 hours of weekly availability; minimum 35 hours worked per week
  • Availability provided in 10-hour blocks
  • Availability on Friday and either Saturday or Sunday required
  • Preferred Qualifications :

  • Background in customer service, call center, or technical support
  • Experience with accessibility technology or working with people with disabilities
  • Knowledge of accommodations used by the blind and low-vision community (e.g., JAWS)
  • Bilingual in French or Spanish (spoken and written proficiency)
  • Aira’s Values

  • We are powered by people
  • We pursue excellence and accountability
  • We embrace change and agility
  • We act with integrity, transparency, dignity and respect
  • We are champions of inclusion, diversity and accessibility
  • Aira’s Operating Principles

  • Agility, Focus, Diversity, Scalability, Fiscal Responsibility, Transparency, Corporate Social Responsibility
  • Benefits

  • $20 base rate for 4 : 00am–12 : 00pm PST
  • Additional $1 swing for 12 : 00pm–8 : 00pm PST
  • Additional $2 nights for 8 : 00pm–4 : 00am PST
  • Additional $3 weekends for 8 : 00pm Friday–4 : 00am Monday PST
  • Employer-supported health insurance
  • $400 annual technology stipend
  • Paid sick leave
  • Paid training
  • 100% remote work
  • Supportive, integrated team with ongoing development opportunities
  • Accessibility Support

    Aira is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at humanresources@aira.io.

    EEO statement : All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, gender identity or expression, genetic information, or any other factors protected by law.

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    Visual Interpreter Fte • Chicago, IL, United States

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