Talent.com
Customer Support Specialist

Customer Support Specialist

Hustle Notice BizCleveland, OH, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Description

Job Description :

We are seeking a motivated and dedicated Customer Support Specialist to join our dynamic team. In this pivotal role, you will be the first point of contact for our customers, providing exceptional service and support to address their needs and concerns. Your main responsibility will be to assist customers via phone, email, or live chat while ensuring a seamless and positive experience.

Key Responsibilities

Responsibilities :

  • Respond to customer inquiries via phone, email, or live chat in a timely manner.
  • Provide accurate information about products and services to customers.
  • Troubleshoot and resolve customer issues efficiently and professionally.
  • Document all customer interactions in the customer relationship management (CRM) system.
  • Collaborate with internal teams to escalate complex issues and implement solutions.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.

Skills, Knowledge and Expertise

Skills & Qualifications :

  • Proven experience in a customer service role, preferably in a support environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Knowledge of customer service software and tools, including CRM systems.
  • A positive attitude and a passion for helping others succeed.

    • Benefits

    Benefits :

  • Opportunities for professional growth and career advancement.
  • Comprehensive training and ongoing support.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • A collaborative and innovative work environment.

    • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

    serp_jobs.job_alerts.create_a_job

    Customer Support Specialist • Cleveland, OH, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Energy Efficiency Customer Support Specialist

    Energy Efficiency Customer Support Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Remote Energy Efficiency Customer Support Specialist.Key Responsibilities Provide inbound customer support focused on energy efficiency and utility programs Assist wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Support Enablement Lead

    Customer Support Enablement Lead

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Enablement Lead.Key Responsibilities Own and execute the 6-week onboarding program for new support hires, ensuring engaging and relevant sessions Coll...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Support Associate

    Customer Support Associate

    VirtualVocationsCleveland, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Associate to serve as a liaison between the organization and its Collectors, primarily supporting inquiries related to products and services.Key Responsi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Tier 1 IT Support Specialist

    Tier 1 IT Support Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Tier 1 IT Support Specialist to provide first-line IT support for federal customers.Key Responsibilities Manage toll-free access for end users and handle incoming calls...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Junior Customer Support Specialist

    Junior Customer Support Specialist

    VirtualVocationsCleveland, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Junior Customer Support Specialist to join their Customer Support & Success team.Key Responsibilities Respond to customer inquiries via email, live chat, and phone Adv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Support Specialist

    Sales Support Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Sales Support Specialist who will assist the sales team by managing administrative and operational tasks. Key Responsibilities Provide sales desk ticket support and assi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Support Specialist

    Business Support Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Business Support Specialist to support their Sales team.Key Responsibilities Provide day-to-day administrative support to the Sales team Maintain accurate records in t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Manager

    Customer Support Manager

    VirtualVocationsCleveland, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Manager for the Mid Market segment.Key Responsibilities Lead daily activities of a team of 8-12 Customer Support Representatives to ensure timely compl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Collections Support Specialist

    Collections Support Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Collection Support 2.Key Responsibilities Handle inbound and outbound collection calls and manage emails in a shared group inbox Negotiate payment and resolve delinque...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    VirtualVocationsCleveland, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a CPC Processor Customer Support.Key Responsibilities Process medical record requests by taking calls from patients, insurance companies, and attorneys Document informat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    User Support Specialist

    User Support Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a User Support Specialist (Remote).Key Responsibilities Provide technical troubleshooting solutions related to the platform Assist stakeholders with onboarding and gener...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customer Support Supervisor

    Customer Support Supervisor

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Supervisor to lead and mentor the Customer Support team while handling complex technical escalations. Key Responsibilities Supervise and develop the sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Specialist to support customers with their booking management needs.Key Responsibilities Respond to inquiries from prospective and existing customers v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Computer User Support Specialist

    Computer User Support Specialist

    VirtualVocationsCleveland, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a SME - Computer User Support Specialist.Key Responsibilities Process and manage ticket resolution while documenting problems and solutions Provide technical support to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Customer Support Specialist

    Senior Customer Support Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Support Specialist.Key Responsibilities : Process orders for products and services, ensuring proactive follow-up on order status and details Investigate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Healthcare Customer Support Specialist

    Healthcare Customer Support Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Healthcare Customer Support Specialist to assist a health insurance customer.Key Responsibilities Operate multiple computer applications to assist calls Accurately enr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    AMS360 Support Specialist

    AMS360 Support Specialist

    VirtualVocationsCleveland, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for an AMS360 Support Specialist.Key Responsibilities Provide support to users on AMS360 and ancillary products post-conversion Collaborate with cross-functional teams to en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Clinical Customer Support Specialist

    Clinical Customer Support Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Specialist - Clinical.Key Responsibilities Serve as the primary point of contact for customer service and support related inquiries Identify and docum...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Remote Technical Support Specialist

    Remote Technical Support Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote Technical Customer Service Specialist.Key Responsibilities Identify customer needs and resolve issues related to SSL, servers, and relational databases Perform ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Helpdesk Specialist

    Helpdesk Specialist

    VirtualVocationsAkron, Ohio, United States
    serp_jobs.job_card.full_time
    A company is looking for a Helpdesk Specialist to provide technical support and assist users with IT-related issues.Key Responsibilities Serve as the first point of contact for computer hardware,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours