Program Director (Homeless Residential Services)

Job Description

Job Description

Description :

The Program Director is responsible for program oversight, compliance with HUD, SHIP and CoC regulations, developing community partnerships, and staff supervision. This role ensures the effective delivery of housing services, ensures alignment with federal, state, and local funding requirements, and fosters a trauma-informed, person centered approach to end homelessness for youth and adults in Gulfstream Goodwill’s Residential Housing Programs.

ESSENTIAL FUNCTIONS :

• Lead and manage all aspects of Gulfstream Goodwill’s Permanent Supportive Housing, Rapid Rehousing, Affordable Housing programs and Supportive Services for adult and youth participants.
• Foster a collaborative, client-centered, and trauma-informed work environment
• Conduct regular supervisory and peer chart audits to ensure compliance with HUD, Continuum of Care (CoC), local government, grant regulations; prepare for annual monitoring of all programs
• Monitor program performance, ensuring housing stability for adult and youth participants while meeting funder requirements and performance outcomes.
• Under the direction of the Vice President of Housing Services, develop and implement policies, procedures, and best practices to improve housing retention and service delivery.
• Collaborate with the Vice President of Housing Services to develop standard operating procedures for the Affordable Housing programs
• Oversee accurate and timely reporting in Homeless Management Information System (HMIS) and other data-tracking systems.
• Supervise and provide leadership and accountability to case managers, housing specialists, and other program staff. Review staff documentation, make recommendations for improvement as needed.
• Provide monthly staff supervision, training, coaching, and professional development to ensure staff effectiveness in service delivery.
• Manage staff performance and complete evaluations as needed for each staff member
• Manage staff time and collaborate with Human Resources on staff related issues
• Build and maintain partnerships with local housing authorities, landlords, service providers, government agencies, and funders.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO :

Requirements :

KNOWLEDGE AND SKILLS :

Physical Requirements :

Tools and Equipment Used :

Computer and usual peripherals, word processing, spreadsheets and software programs, standard office equipment, safety equipment, automobile (large passenger van, or wheelchair accessible van) as required.