Lead Guest Experience Host

Job Description

Job Description

Description : WORK, PLAY, & ENJOY LIFE WITH HERITAGE

Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!

Full-time Hourly Position ranging from $22+ / hour DOE + benefits. Located in Santa Fe, NM. Working out of Eldorado Hotel & Spa.

Position Purpose : The Lead Guest Experience Host sets the tone for the Heritage experience alongside all other Guest Experience Hosts, and is part of the main point of contact for duration of a guests stay. The Lead Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Lead Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests.

Essential Duties and Functions / Responsibilities / Tasks :

• Maintain high level of positive and professional approach with coworkers and guests.
• Work with the back of house team in your venue to ensure that all guest requests are met.
• Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.
• Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
• Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
• Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
• Maintain the upmost confidentiality and care with guest information.
• Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable.

Benefits :

HC2

Requirements :

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

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