General Manager

General Manager

The General Manager directs and coordinates activities of the organization to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through subordinate supervisors.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Operations Management : Direct and coordinate all daily activities, ensuring efficient workflow and adherence to quality standards.
• Staff Management : Assist in hiring, training, developing, and scheduling bakery staff to ensure a high-performing and cohesive team.
• Inventory & Supply Chain : Monitor and manage inventory levels, order supplies, and establish strong relationships with vendors and suppliers to source high-quality ingredients cost-effectively.
• Financial Management : Oversee budgets, manage controllable expenses (labor, cost of goods sold, supplies), assist with payroll processing, and ensure financial goals for sales and profit are met.
• Quality Control : Ensure the consistent quality, freshness, and proper display of all bakery products, adhering to company and health standards.
• Customer Service : Address customer inquiries and resolve complaints, fostering positive customer experiences and satisfaction.
• Health & Safety : Implement and enforce food safety, sanitation, and cleanliness protocols to meet local, state, and federal regulations.
• Marketing & Sales : Develop and implement marketing strategies to promote products, increase visibility, and achieve sales targets.
• Special Orders & Fulfillment : Manage special orders for individual guests and corporate accounts, ensuring accurate fulfillment and timely delivery.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Masters degree (M.A.) or equivalent; or four to ten years related experience and / or training; or equivalent combination of education and experience.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and / or move up to 50 pounds.