Consultant, Experience and Design Center

Consultant - Experience & Design Center

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Your responsibilities

• Acts as primary contact for all showroom visitors, including walk-ins, in a professional manner, acting as brand ambassador consulting on Bosch, Thermador and Gaggenau products
• Demonstrates product functionality and features & benefits
• Executes positive guest experiences with best-in-class hospitality
• Supports EDC Manager in key areas of sales management, program management and operations management for the EDC
• Participates and executes outreach initiatives to drive trade & consumer traffic (opportunities) to showroom
• Maintains scheduling for all showroom appointments and accurate reporting on visits to the showroom, including follow-up records (Salesforce and Outlook)
• Partners with local retail dealers, refers leads and help close sales
• Follows up on opportunities and reports turnover using CRM tools
• Monthly tracking of consumer and trader specifier leads for consultant
• Monthly tracking of leads to actual conversation
• Ensures sales KPI's are met as laid out in the business plan
• Executes some communication directly with dealers, may require some planned travel to local dealers
• Builds and maintains relationships with consumers, dealers, designers, architects, builders and developers (trade organizations)
• May be asked to attend trade events to help build relationships with trade organizations and members
• Focuses on awareness activities driven by EDC Manager to drive consumers into EDC and responsible for converting leads to actual turnover
• Plans and supports the management of programs and events (e.g., builders, dealers, designers, trade organizations) in the showroom
• Coordinates in-person program / event websites and communications (may be asked to coordinate across time zones)
• When applicable for program / event, oversight of :
• Air travel, hotel rooms, transportation, restaurants / entertainment, and event set up / supplies
• Hosts programs / events acting as point of contact for on-site support
• Assists Manager with :
• Maintaining the calendar of programs / events
• Coordinating vendors, contractors / temporary staffing, purchase orders, etc.
• Maintains the appropriate mix, condition, and cleanliness of products and display vignettes in showroom
• Recommends to EDC Manager which products need to be in coordination with product
• Maintains and keeps record of showroom inventory; assists with showroom inventory, at minimum annually
• Regularly inspects appliances to ensure pairing of respective accessories
• Documents and maintains standard operating procedure for ordering products, parts, and service
• Troubleshoots appliance errors and schedules service, if required
• Oversees, documents, and communicates schedule and products being services / location
• Schedules appliance installer
• Oversees, documents, and communicates list of products by location and labels products
• Participates in on-going product knowledge and training
• Advises and collaborates with showroom team on features on functionality of appliances
• Responds with flexibility and urgency to shifting priorities
• Assists Manager with a variety of reporting, as needed
• Other duties as assigned

Your profile

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following :

Further information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.