Veterinary Referral Coordinator

Job Description

Job Description

Description

Are you a natural relationship builder with a passion for veterinary care and helping people? Do you thrive in a fast-paced, purpose-driven environment where teamwork, communication, and client service are key? If so, Animal Emergency & Specialty Center – Knoxville wants to meet you!

We’re celebrating over 10 years of excellence in veterinary specialty and emergency care—and we’re growing! Join our collaborative, high-performing team as a Veterinary Referral Coordinator and play a pivotal role in supporting referring veterinarians, patients, and our internal teams.

This position involves acting as the primary liaison between referring veterinarians, clients, and our surgical / emergency team, ensuring a seamless and efficient referral experience. The coordinator will handle the intake and processing of referral requests, schedule consultations and procedures, and provide detailed information to the community about emergency and specialty care options. They will also maintain comprehensive records, follow up on referrals, and address any questions or concerns from clients and referring practices. With strong organizational skills and a deep understanding of veterinary specialties, the coordinator ensures that each referral is managed with precision and empathy, contributing to the high standard of care and service provided by our center.

This position requires local travel up to 75% of the time to visit referring veterinary clinics, deliver marketing materials, provide in-person case follow-ups, and strengthen partnerships with the veterinary community. Some (less than 25%) overnight travel may be desired for expansion of business when needed.

Key Responsibilities

Outreach, Relationship Building & Local Travel :

• Develop and maintain positive relationships with referring veterinarians through follow-ups, hospital visits, and educational outreach.
• Conduct regular in-person visits to referring clinics (up to 75% local travel) to strengthen relationships, deliver materials, and discuss patient referrals.
• Assist in organizing Continuing Education (CE) events, newsletters, and networking opportunities for referring veterinarians.
• Gather feedback from referring clinics to enhance service quality and referral experiences.
• Represent the hospital at local veterinary conferences and community events as needed (may require evenings and weekends)
• Maintain Social media pages with team

Referral Management & Communication :

Scheduling & Coordination :

Hospital & Departmental Collaboration :

✨ Why You'll Love Working Here :

Be part of a tight-knit, collaborative team that’s passionate about providing exceptional care and building strong community ties with our local veterinarians.

We invest in YOU :

What You'll Bring

Preferred Qualifications :

If you’re ready to grow your career, make a difference in the veterinary field, and work with a compassionate, innovative team that truly values your voice— we’d love to hear from you.

Join us at Animal Emergency & Specialty Center – Knoxville and be part of something meaningful.