Computer Support Specialist (Playa Vista)

Pay attention to customers descriptions of their computer problems

Ask customers questions to properly diagnose the problem

Walk customers through the recommended problem-solving steps

Set up or repair computer equipment and related devices

Train users to work with new computer hardware or software, such as printers, word-processing software, and email

Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have