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Shop Service Manager

Shop Service Manager

Fleet Services by Cox AutomotiveDoral, Florida, United States
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Headquartered in Indianapolis, Fleet Services by Cox Automotive (FS) has grown to become one of the largest fleet maintenance companies in the country. As a leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers.  We also service customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair.  We are supported by a 24 / 7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

FS is currently searching for a Shop Service Manager who will provide ongoing leadership, direction and support for the Service department; identify and negotiate profitable service opportunities with suppliers and customers, both new and existing, to achieve individual and corporate objectives.

We Provide :

  • Competitive pay, based on level of skill and experience.
  • Bonus Opportunities.
  • Health, dental, vision insurance starts DAY ONE of employment.
  • 401(k) matching starts after 90 days, 100%-match on first 6% contributed, plus an additional 2% discretionary contribution by the company.
  • Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
  • Technical training provided to advance your career.
  • And much more!

Duties :

  • Develop and implement operations plans to maximize margins in the Service Department.
  • Responsible for achievement of annual company Service department budget.
  • Responsible for achievement of weekly, monthly, and yearly Service KPI’s.
  • Daily management of Service operations to ensure company policies and standard procedures are followed.
  • Provide support to trailer sales, rentals, and parts by maintaining customer satisfaction.
  • Manage and closely monitor Warranty issues.
  • Inspect and maintain a safe work environment and clean facility.
  • Manage Service department assigned vehicles.
  • Review Service work schedules to maintain steady volumes.
  • Promote personal and professional growth of all Service employees in all areas of their current responsibilities through training and work assignments.
  • Conduct weekly staff meetings with Service personnel.
  • Plan, conduct and participate in Monthly Safety Meetings.
  • Establish and maintain friendly, yet professional relationships with suppliers, manufacturers, customers, co-workers, and direct reports.
  • Other duties as assigned.

    • Requirements :

  • Bilingual : fluency in English and Spanish, both written and verbal.
  • Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 years’ experience in a related field; or 10 years’ experience in a related field.
  • At least 5 years multi-faceted business experience including a track record of successful sales and service management experience in the transportation industry.
  • Demonstrated ability to utilize effective interpersonal skills to develop and maintain business relationships with customers and at all levels within an organization.
  • Previous experience implementing operational procedures.
  • Proficient with intermediate level in Microsoft Office programs
  • Supervisory skills demonstrated by the ability to lead people, get results through others, and provide individuals with professional and personal growth.
  • Demonstrated ability to successfully evaluate and direct personnel in the development of short and long range goals.

    • About Fleet Services by Cox Automotive :

    Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24 / 7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

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    Shop Manager • Doral, Florida, United States

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