Universal Banker- Bilingual

Universal Banker I

Small enough to care. Big enough to deliver.

The Universal Banker I role is an entry level retail banking role responsible for conducting banking transactions and serving bank customers. Establishes and updates retail services that meet the customer's need, resolves complaints and offers appropriate resolutions. Opens basic deposit accounts as needed.

Responsibilities

• Processes teller counter transactions with a variety of complexity and helps to answer customer questions and service needs.
• Recommends appropriate retail accounts and services by explaining unique features and benefits to the customer.
• Informs customers of services offered by other business lines and connects customer to an appropriate banker, when appropriate.
• Uses bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs.
• Overcomes customer concerns and resolves any complaints related to deposit account transactions.
• Assists customers with a variety of retail service needs including but not limited to :
• Personal ATM / Debit cards (i.e. ordering and closing cards, resolving transaction errors, handling fraudulent transactions);
• Overdraft protection services;
• Handling of check orders;
• Updating address and customer contact information;
• Handling wires and other electronic transfers;
• Establishing personal online banking services and assisting with basic navigation questions.
• Serves as a resource to assist less experienced staff with transactions as needed; handles and is accountable for overrides processed with those transactions.
• Locates and resolves offages for self and assists with other retail associates, as needed.
• Performs a variety of branch operational duties on a daily, weekly, monthly basis (i.e. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc.).
• Serves as backup support for basic account opening and ownership updates.
• May fill in at various retail branch locations, as needed.
• Actively participates in community events to represent MidWestOneBank, assists with customer outreach, and demonstrates support for company culture.
• Performs other duties as assigned.

Qualifications

The Perks!

Location : West Liberty

Status : Non-Exempt

Type : Part-Time

Hours Per Week : 26

Benefits Package : No

Location : 2305 West Rainbow Drive