RQ188402 - Systems Administrator (Ops 24x7 Support Technician)

November 1, 2024

Location : NCE - Springfield, VA

Position ID : RQ188402

Transform technology into opportunity as a Systems Administrator with NDSI. A career in enterprise IT means connecting and enhancing the systems that matter most. At NDSI you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At NDSI, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS / SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure monitoring and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to : Virtual infrastructure (drive space management, high availability systems, etc), Unix / Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems in a 24 / 7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process.

Shift :

The specific shift will be the "Delta" shift which is 12-hr Night Shift (Weds-Sat, With alternating Wednesdays off) 5 : 30pm - 5 : 30am

The daily tasks are described as follows :

• Conducting real-time, pro-active monitoring of compute, cloud and network resources across the enterprise.
• Responding, triaging, and troubleshooting system alerts indicating issues with data center components.
• Conducting hands-on administration of virtual machines, hosts, and other IT devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Administration consists of, but is not limited to : assessing all virtual resources, consoling into virtual machines, creating / deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines.
• Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment
• Accurately log, ticket, and own / escalate incidents resulting from infrastructure events.
• Managing and tracking execution of authorized changes throughout the Change Management life cycle.
• Troubleshooting, accurately tracking and resolving assigned incidents
• Creating and tracking trend reports
• Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, ASPs, and agency executives.
• Interacting with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments
• Maintaining extremely accurate, high level reporting of all issues
• Connectivity monitoring of cloud-based systems
• Provisioning thin client software
• Contributing to continual improvement of IT Operations

How would we describe our potentially new teammate?

What level of Education, Certification and Experience are ideal?

Highly Desired hands-on experience in the following areas :

Must be eligible for a Top Secret / SCI clearance (with the ability maintain a poly)

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