Manager, Engineering, IT Services

Job ID : 276456

Location Name : CA-FSC SF Off (0174)

Address : 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)

Job Type : Full Time

Position Type : Regular

Job Function : Information Technology

Remote Eligible : Hybrid Schedule

Company Overview

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose : to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty .

The Opportunity

Technology

Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success.

Your role at Sephora...

We are seeking a hands‑on technical leader who combines deep engineering expertise with strong leadership skills. This role is not just about managing people—it’s about owning technical outcomes, setting architectural direction, and leading by example. The ideal candidate is passionate about building scalable, secure, and reliable IT Services platforms, while coaching and developing a high‑performing engineering team.

You will be accountable for technical delivery, architectural integrity, operational stability, and service quality across core platforms, including ServiceNow, JIRA, and other enterprise platforms. This includes Level 3+ support ownership, SLA adherence, and proactive incident prevention. The role requires someone who can design, code, and troubleshoot when needed, while managing a globally distributed team and fostering a culture of engineering excellence.

Responsibilities

Technical Leadership & Delivery

• Lead the design, development, and deployment of complex features and integrations across ServiceNow, JIRA, and other enterprise platforms.
• Actively participate in solution design, architecture decisions, and hands‑on coding when necessary.
• Review code and provide technical guidance to ensure quality and maintainability.
• Own release planning and production change management (go / no‑go criteria, release readiness, rollback plans) with near‑zero tolerance for avoidable slippages and outages.
• Work across the full stack—from application and integration layers to underlying infrastructure—to ensure end‑to‑end performance, security, and reliability.

Architecture & Standards

Operational Support & Incident Management

Global Team Leadership

Roadmap & Stakeholder Engagement

Vendor & Cost Management

We're excited about you if you have :

The annual base salary range for this position is $173,610.00- $192,900.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non‑discriminatory business factors specific to the position; and the geographic location in which the applicant lives and / or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full‑time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount / perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

You can unleash your creativity , because we’ve got disruptive spirit. You can learn and evolve , because we empower you to be your best. You can be yourself , because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military / veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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