Global CX Function Lead

A company is looking for a CX Global Function Lead, Business.

Key Responsibilities :

Oversee day-to-day CX operations and ensure alignment with team goals

Provide guidance to Regional POD Owners and manage escalations

Champion process improvements and drive operational excellence across the global CX team

Required Qualifications :

Demonstrated experience in recruitment coordination and stakeholder management

Proven ability to manage vendors and monitor contractor performance

Skilled in identifying and implementing process improvements

Comfortable with data tracking, reporting, and trend analysis

Experience leading teams or projects with a focus on team success