Intermediate IT Support Specialist

Benefits

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule

Full Time

The role you'll contribute

Must have TWO of the following valid IT related certifications :

The IT Support Specialist (ITSS) Intermediate is an experienced level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. Intermediate support specialists are responsible for installing and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide experienced local or remote support and troubleshooting. Assists with evaluations and recommendations of vendor packages and implements approved software. Essential job duties require participation in on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as required.

The Intermediate works with mid-level supervision. This position will lead small to medium sized projects of general complexity that impact the business. The position also provides and assists in the general evaluation of business problems, vendor solutions, software packages, and consumer related devices. Provides consumer and team training, as well as work instructions. Provides status reports, problem-resolution summaries, and inventory reports as required.

Responsibilities

Qualifications

KNOWLEDGE AND SKILLS REQUIRED :

Knowledge and Skills Preferred :

Education and Experience

REQUIRED :

Education and Experience Preferred :

Licensure, Certification or Registration

Must have TWO of the following valid IT related certifications :

Only one Fundamentals series certification will be accepted

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category : Information Systems

Organization : AdventHealth Information Technology

Schedule : Full-time

Shift : 1 - Day

Req ID : 25010143

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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