Senior Enterprise IT Support Officer - Installer (Herndon)

Senior Enterprise IT Support Officer Installer

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like the type of environment where you can thrive, keep reading!

Leidos National Security Sector is seeking a Senior Enterprise IT Support Officer (EITSO) Installer to support an Intelligence Community (IC) program in northern Virginia. In this role you will work in a dynamic environment to provide Tier 1 and 2 installer switch support. The client requires a customer service focused candidate with the ability support 24x7 operations; due to mission needs there may be the requirement to work extended hours during critical peaks and / or the requirement to be available for last-minute requests.

Primary Responsibilities include, but are not limited to :

• Supporting all facets of network installations, including the physical placement of conduit, CAT5 and fiber optic cable, wall jacks, hardware, racks, and communications equipment as required.
• Installing conveyances, pulling and terminating cable, determining and implementing required pin outs, installing and configuring equipment chase, cards power supplies, racks, patch panels, etc., testing and documenting installations, dressing and labeling cables, racks, patch panels, etc.
• Working extensively with IT and related teams in the deployment, stabilization, and ongoing operation of systems.
• Supporting projects that include cabling and implementation in accordance with design documents and build-to packages.
• Attending customer meetings.
• Supporting activities to improve the overall excellence of the team by supporting the creation of Knowledge Articles, Work Instructions, SOPs, etc.
• Providing input on team's success, accomplishments, roadblocks, etc.
• Providing weekly status reports, and other reports as required.
• Meeting contractual performance criteria.
• Traveling locally between client buildings.
• Working independently, with guidance in only the most complex situations.
• Installing, configuring, repairing and maintaining telecommunications equipment including personal computer communications apparatus, data communications equipment, telephone system equipment and new telephones.
• Performing telephone switch programming, maintenance and system diagnostics; troubleshooting switch-related outages; determining system load and performing preventive maintenance and expansion of the telecommunications network.
• Performing routine telephone moves, changes, installations and repairs.
• Following proper instructions when installing, maintaining and repairing telephones, circuits and related equipment in response to scheduled projects.
• Programing telecommunication switches to accommodate new services and changes; performing system moves and changes internally or via remote access.
• Working with engineering personnel to assist them with any technical issues encountered.
• Leveraging strong communication skills amongst stakeholders of varying levels (co-workers, management, and customers) to exchange accurate information.
• Embracing diverse technical disciplines and excellent customer service skills.

Security Clearance Requirement :

Required Experience, Skills, and Education :