Senior Director of Customer Trust

Senior Director Of Customer Trust

The Senior Director of Customer Trust leads a critical cross-functional function responsible for building, scaling, and sustaining trust with Workiva's global customer base. This highly visible leadership role blends strategic vision with hands-on execution, overseeing the governance, risk, and compliance (GRC) strategy for Workiva. You'll serve as a senior representative in customer-facing assurance engagements, lead internal and external audit readiness, and drive scalable risk management initiatives that directly impact customer confidence, enterprise growth, and Workiva's reputation.

What You'll Do

GRC Strategy & Execution

• Lead the design and execution of Workiva's global governance, risk, and compliance strategy
• Oversee InfoSec risk management, third-party risk, internal controls, and policy governance
• Own certification readiness and compliance across multiple frameworks : SOC 1 / 2, ISO 27001, FedRAMP, SOX, and NIST

Customer Trust & Assurance

Process Improvement & Risk Automation

Cross-Functional Collaboration

Team Leadership

What You'll Bring

Minimum Qualifications

Preferred Qualifications

Working Conditions & Travel Requirements

How You'll Be Rewarded

Salary range in the US : $203,000.00 - $325,000.00

A discretionary bonus typically paid annually

Restricted Stock Units granted at time of hire

401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.