Director of Client Success

A company is looking for a Director of Client Success, Legal Marketing.

Key Responsibilities

Act as a strategic advisor for clients by identifying business and digital marketing opportunities and executing plans

Proactively de-escalate client concerns and resolve digital marketing campaign issues efficiently

Collaborate with teams to implement process improvements and maintain detailed records of escalated issues

Required Qualifications

8+ years in a client-facing role with a digital marketing agency or legal services environment

Bachelor's degree in Business, Marketing, Communications, or a related field

Previous experience managing escalations or handling complex client issues

Familiarity with CRM systems, ticketing tools, and digital marketing platforms

Basic understanding of legal services and terminology is a plus