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Senior ServiceNow Architect / Developer

Senior ServiceNow Architect / Developer

MprogenTexas, USA
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Job Description : Senior ServiceNow Architect / Developer

Position Title :   Senior ServiceNow Architect / Developer

Location :  Dallas TX / REMOTE

Employment Type :  Contract to Hire

Experience Level :  Senior Level

Need USC with no dual citizenship and someone who can go with Security / Public Trust clearance process.

Job Summary

We are seeking a highly skilled and experienced  Senior ServiceNow Developer  to lead the design, implementation, and optimization of our ServiceNow platform. The ideal candidate will possess in-depth expertise in  CMDB management ,  MID Server configuration ,  ITOM (IT Operations Management) ,  API development , and advanced configurations like  mTLS  and  Software Bill of Material (SBOM) modeling . This role also involves creating and deploying  custom health dashboards  and optimizing  out-of-the-box dashboards  to enhance operational insights and business outcomes.

Key Responsibilities

  • ServiceNow Platform Development & Administration

Architect, configure, and manage the  ServiceNow CMDB  for effective asset and service tracking.

  • Deploy and maintain  MID Servers  to enable robust system integrations and data aggregation.
  • Drive  ITOM implementations , including  Discovery ,  Event Management , and  Service Mapping .
  • Dashboards and Monitoring Solutions

    • Develop and deploy  custom health dashboards  tailored to customer and organizational requirements.

  • Enhance and maintain  out-of-the-box dashboards  for better data visualization and reporting.
  • Integration and API Development

    • Design and implement secure APIs (REST / SOAP) for seamless system integrations.

  • Ensure compliance with security protocols, including  mTLS configuration  for secure data communications.
  • Advanced Configuration and Customization

    • Model  Software Bill of Materials (SBOM)  for effective software asset tracking and compliance.

  • Implement advanced ITOM solutions to optimize service delivery and monitoring.
  • Stakeholder Collaboration

    • Work closely with business and IT stakeholders to gather requirements and translate them into scalable technical solutions.

  • Provide leadership and mentorship to junior developers and administrators.
  • Documentation and Best Practices

    • Maintain detailed documentation for configurations, workflows, integrations, and customizations.

  • Adhere to and promote best practices for change management and system governance.

    • Required Qualifications

  • 8+ years of hands-on experience  with ServiceNow development and administration.
  • Deep expertise in configuring and managing the  ServiceNow CMDB , including integrations and best practices.
  • Proven track record in configuring  MID Servers  for data collection and integration tasks.
  • Extensive experience with  ITOM modules , including  Discovery ,  Service Mapping , and  Event Management .
  • Advanced proficiency in creating and optimizing  custom and out-of-the-box dashboards  for monitoring and reporting.
  • Strong experience with  API development  and integration using REST / SOAP frameworks.
  • Expertise in  mTLS configuration  for secure communications.
  • Experience with  Software Bill of Material (SBOM) modeling  and its applications.
  • Strong scripting skills in  JavaScript ,  PowerShell , or  Python .
  • Familiarity with ITIL processes and their implementation in ServiceNow.

    • Preferred Qualifications

  • ServiceNow certifications (e.g.,  Certified System Administrator ,  Certified Implementation Specialist ,  Certified Application Developer , or  ITOM Specialist ).
  • Experience with advanced ITOM use cases such as anomaly detection and AIOps integrations.
  • Understanding of DevOps practices and CI / CD pipeline integration.
  • Familiarity with cloud technologies and their integration with ServiceNow.
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