Housing Counselor

The City of Wilmington Community Development and Housing section works to build stronger and more resilient communities. To this end, the City allocates federal and local funds to support a variety of programs to benefit low-to-moderate individuals and communities. The City's Community Development programs focus on safe, decent, and affordable housing as a catalyst for community stability and revitalization.

The Housing Program Analyst (Housing Counselor) assists individuals and families by providing information and guidance on the home buying process and other housing options. The Housing Counselor establishes contact and develops a positive rapport with clients seeking education regarding home ownership and other housing opportunities. The Housing Counselor provides financial counseling / education to individuals and families and works with them to create a Housing Action Plan. Housing Counselor must be, or become, Certified by the U.S. Department of Housing and Urban Development (HUD).

Responsibilities include :

• Interact with Mortgage Service representatives, realtors, landlords, and other relevant parties for clients to obtain the best mortgage products and resources available for home buyers;
• Analyze loan risks and request additional information from the lender as necessary.
• Ensure compliance with City of Wilmington Program Policy and Guidelines.
• Follow all state and federal lending laws with respect to fair lending and privacy laws.
• Deliver services by interviewing, analyzing and investigating client's financial situation in relation to available options;
• Assure timely follow-up of clients and adhere to policies and procedures relating to client file maintenance and documentation;
• Provide educational presentations to interested groups and individuals;
• Assist in marketing of the housing counseling program services;
• Maintain intake system daily, monitor / track file system and prepare correspondence as requested;
• Utilize client management system to enter and update data in a timely manner;
• Provide information and referral on housing options and loan resources;
• Maintain professional competency by participating in continued education, workshops, webinars, seminars and personal growth experiences;
• Meet regularly with supervisor to discuss customer case needs, workload issues, shares concerns or suggestions for changes / new programs, etc.;
• Ensure confidentiality of information related to clients and other information of a confidential nature;
• Perform other tasks as may be assigned by the Senior Community Development Analyst.

Requirements :

PHYSICAL DEMANDS : Exerting up to 10 lbs. occasionally or negligible weights frequently.

Working Conditions : Office environment, with some off-site community meetings and workshops.

Equal Employment Opportunity Statement

The City of Wilmington is an equal opportunity employer and welcomes applications from diverse candidates.

J-18808-Ljbffr