StreamLabs Customer Service Representative

StreamLabs, a pioneering leader in the IoT sector, specializes in manufacturing and providing services for products and systems designed to conserve water and protect against water-related damages. As a wholly owned subsidiary of Chubb, the world's largest publicly traded property and casualty insurer, StreamLabs operates independently, serving both consumer and commercial clients through various channels, including retail, distribution, insurance, and construction. Chubb is renowned for its extensive product offerings, robust distribution capabilities, financial strength, underwriting excellence, superior claims handling, and global operations.

Position Scope :

As a Customer Service Representative at StreamLabs, you will join a dynamic and fast-paced team dedicated to service excellence. You will play a crucial role in communicating with customers, guiding them through our processes, and acting as the primary liaison between customers and other service providers. You will utilize various communication methods, including phone, email, and text messaging, to engage with business referrals. Comprehensive training will be provided on our systems, general insurance and plumbing knowledge, and effective communication techniques.

Key Responsibilities :

• Manage inbound business referrals efficiently.
• Contact customers promptly and professionally.
• Input sales orders accurately.
• Track shipments and update company systems accordingly.
• Respond to customer service requests as needed.
• Maintain precise inventory records of finished goods and raw materials.
• Associate degree or some college coursework preferred.
• Experience in customer service, sales, or retail is required.
• Ability to manage multiple projects simultaneously.
• Familiarity with Internet of Things (IoT) technologies.
• Proficiency in Customer Relationship Management (CRM) software.
• Strong verbal communication skills.
• Experience with Microsoft Office 365.
• Excellent written communication skills.

Skills :

Work Environment :

StreamLabs, as part of Chubb, is committed to fostering a diverse, inclusive, and rewarding work environment. We value teamwork and mutual respect, believing that the best solutions arise from diverse perspectives, experiences, and skills. We ensure that everyone, regardless of their background, has the opportunity to contribute to our collective success.

Compensation and Benefits :

Chubb offers a competitive compensation package and comprehensive benefits, including life, health, dental, and vision insurance, a generous retirement savings plan, disability coverage, a stock purchase plan, flexible spending accounts, tuition reimbursement, and a business casual dress code. We are dedicated to equal employment opportunities and compliance with all relevant laws and regulations, ensuring employment conditions are free from discrimination based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, marital status, or any other protected characteristic.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.